Account Officer

Performance & KGO Accountability

• Meet minimum weekly activity targets for client calls, field visits, prospecting, and follow-ups.
• Maintain an active and updated sales pipeline with accurate status monitoring.
• Achieve required conversion ratios from lead generation to approved and released accounts.
• Consistently contribute to branch growth through new client acquisition and portfolio expansion.

Client Relationship Management

• Build long-term relationships with clients to encourage repeat business and referrals.
• Respond to client inquiries and concerns within the required turnaround time.
• Provide professional after-sales support and regular account follow-ups.

Reporting & Documentation

• Submit complete and timely daily, weekly, and monthly sales reports.
• Ensure all client information, loan documents, and CRM/system entries are accurate and updated.
• Maintain detailed notes and status updates for all handled accounts.
• Field Work & Prospecting Expectations
• Conduct regular fieldwork, area mapping, and business visits to identify potential borrowers.
• Participate in company-led prospecting activities, events, and marketing campaigns.
• Establish partnerships and referral networks within assigned territories.

Compliance & Risk Management

• Ensure all accounts comply with company policies, credit standards, and regulatory requirements.
• Verify authenticity and completeness of submitted documents before endorsement.
• Protect confidential client and company information at all times.
• Professionalism & Team Collaboration
• Attend all required meetings, trainings, and coaching sessions.
• Collaborate with Credit, Operations, and Collections teams to support smooth account processing.
• Uphold professionalism, integrity, and ethical sales practices in all transactions.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Finance, or any related course.
• With at least 2 years of experience in sales, preferably in a financing or lending company.
• Knowledgeable in loan products and basic documentation requirements.
• Strong communication and negotiation skills.
• Goal-oriented and able to meet sales targets.
• Willing to do fieldwork and client visits.
• Proficient in Microsoft Office applications.