Account Operations Coordinator - 65580609831

Role: Account Operations Coordinator

Priority Location: Latin America (LATAM) / South Africa (or as preferred by client) Working Hours: Monday to Friday, 8:00 AM - 5:00 PM EST

Type of contract: Independent Contractor

Type of job: Remote

About The Company Our client is a fast-growing, dynamic force in the healthcare staffing sector dedicated to bridging critical gaps in medical provider coverage across the United States. Driven by innovation, operational excellence, and team collaboration, they empower professionals to thrive in an autonomous, high-impact remote environment. Joining their team means becoming part of a supportive, performance-focused culture that values detail, proactivity, and seamless client delivery.

About The Role Our client is seeking a detail-oriented, proactive Remote Account Operations Coordinator to provide crucial support to the Account Management team. In this role, you will assist Account Managers with daily operational execution, client account administration, data entry, and provider submittal coordination. This position is ideal for an early-to-mid career professional looking to build a career in healthcare staffing account management by mastering day-to-day account workflows and ensuring exceptional service delivery.

Key Responsibilities

• Assist Account Managers with administrative and operational tasks across client portfolios, including account setup, data entry, and file maintenance.
• Process and format provider submittals, ensuring all required clinical credentials, job orders, and documentation are accurately presented for client review.
• Coordinate scheduling logistics, shift extension requests, and confirmation notices between recruiters, providers, and client facilities.
• Maintain strict CRM and Vendor Management System (VMS) hygiene, updating account statuses, job orders, and placement milestones in real time.
• Partner with Operations and Finance to verify timecards, resolve billing/invoicing discrepancies, and ensure timely provider payments.
• Monitor active client assignments to identify operational bottlenecks, follow up on pending submittals, and escalate urgent issues to lead Account Managers.

Qualifications Required:

• High School Diploma required; Associate or Bachelor's degree preferred.
• 1-3 years of experience in account coordination, operations support, administrative assistant, or customer support roles.
• Exceptional organizational skills and high attention to detail with proven ability to manage administrative tasks accurately.
• Strong written and verbal English communication skills with a professional demeanor.
• Proficiency in Microsoft Office / Google Workspace and comfort navigating CRM and database systems.
• Full alignment with US working hours as a remote independent contractor.

Preferred

• Prior experience in staffing agencies, healthcare operations, or B2B account support.
• Familiarity with Vendor Management Systems (VMS) or applicant tracking software.
• Ability to prioritize tasks in a fast-paced environment and take initiative to support senior team members.