Account Operations Manager

Account & Operations Manager | CDMX

Role Purpose:

Lead the operational and commercial management of assigned accounts and projects, ensuring exceptional client service, successful project execution, and effective people management. The Account & Operations Manager serves as the primary liaison between clients and internal teams, driving business results, operational excellence, and workforce performance.

Key Responsibilities:

• Manage client accounts and maintain strong, long-term relationships.
• Lead the execution of projects, field operations, promotional programs, and client initiatives.
• Oversee workforce planning, staffing, performance management, and team development.
• Drive commercial activities within assigned accounts, identifying opportunities for growth and service expansion.
• Lead client and internal meetings, ensuring alignment, accountability, and timely execution of action plans.
• Monitor operational, financial, and workforce KPIs, implementing improvements when needed.
• Coordinate with Recruiting, Operations, Payroll, Finance, and Commercial teams to ensure seamless service delivery.
• Ensure compliance with company policies, labor regulations, and operational standards.

Requirements:

• Bachelor’s degree in Business Administration, Human Resources, Marketing, Psychology, or a related field.
• 5+ years of experience in agency operations, staffing, outsourcing, trade marketing, promotional marketing, or field workforce management.
• Proven experience managing client accounts, operational projects, and multidisciplinary teams.
• Strong knowledge of people management, project management, commercial processes, and operational reporting.
• Excellent leadership, communication, problem-solving, and stakeholder management skills.

What We Offer:

• Competitive base salary of $40,000 MXN gross per month.
• Monthly performance bonus of $10,000 MXN.
• Full benefits in accordance with Mexican labor law.
• Hybrid work Schedule, Monday to Friday 09:00 am to 06:00 pm:
• Remote: Monday, Wednesday & Friday
• On-site: Tuesday & Thursday
• Opportunity to manage strategic accounts and high-impact projects.
• Professional growth and career development opportunities.
• Dynamic, collaborative, and results-driven work environment.
• Exposure to client management, operations leadership, and commercial strategy.

For instant consideration for this position and other opportunities in CDMX, apply now or send your resume to: [email protected]