Account Operations Manager

Account Ops - PMO (Account Growth Operations Manager)

Are you passionate about driving business growth through governance, analytics, and operational excellence?

Incture is looking for an Account Ops - PMO to work closely with Account Managers, Delivery Leaders, Product Teams, and Leadership to drive account growth, revenue tracking, opportunity governance, customer engagement, and executive reporting across strategic enterprise accounts.

Key Responsibilities

• Drive governance reviews and account growth cadence across key accounts.
• Track revenue, order bookings, pipeline health, renewals, and expansion opportunities.
• Maintain executive dashboards, scorecards, and business performance reports.
• Monitor opportunity progression and drive closure of action items.
• Coordinate customer reviews, executive connects, and stakeholder meetings.
• Identify risks, track escalations, and ensure timely resolution.
• Support Quarterly Business Reviews (QBRs) and leadership reporting.

What We're Looking For

• 4-5 years in Business Operations, Revenue Operations, Account Operations, Customer Success Operations, or PMO roles.
• Experience supporting Enterprise Accounts or Key Account Management teams.
• Strong skills in Advanced Excel, PowerPoint, CRM tools, and reporting.
• Excellent stakeholder management, communication, and follow-up skills.
• Exposure to IT Services, SaaS, Digital Transformation, or Managed Services environments preferred.