Account Relationship Associate (Fresh Graduates/Junior)

Are you a recent graduate or just starting your career? Do you enjoy communicating, organizing, and supporting others? If so, this is a great opportunity to gain valuable experience and develop your professional skills!

Your Responsibilities:

• Handle incoming and outgoing calls in a professional manner.
• Respond promptly to customer questions, troubleshoot issues, and provide effective solutions that leave a positive impression.
• Follow up with drivers, including inactive drivers and those with expiring documents.
• Assist drivers visiting the office and support driver legalization and documentation processes.
• Process driver and order checks accurately.
• Manage driver WhatsApp messages and support requests.
• Support vehicle branding, notifications, and related administrative tasks.
• Update operational spreadsheets and generate reports.
• Assist with social media communication and driver group interactions when required.
• Help organize and participate in promotional activities.
• Support daily office operations as assigned by the Branch Manager.

What We’re Looking For:

• Good communication skills in Bahasa Malaysia and English; knowledge of Chinese is an advantage.
• Basic computer skills, including proficiency in Microsoft Excel and Google Spreadsheets.
• Previous experience in customer service or administrative work is an advantage but is not mandatory.

What We Offer:

• Competitive salary.
• Performance-based bonuses.
• 5-day working week, 9AM - 6PM.
• Comprehensive training and mentorship from experienced managers.
• Opportunities for career advancement.
• A supportive and dynamic work environment.
• A vibrant, tech-savvy workplace with access to CRM tools, messaging platforms, and news updates.

Join us and grow your future with Maxim!