Account Representative

Member Account Representative

Department: Member Services
Reports To: Member Account Executive
Employment Type: Full-Time

Position Summary

The Member Account Representative is responsible for providing exceptional, personalized service to members while assisting with account opening, maintenance, transactions, and other financial service needs. This position serves as a trusted point of contact for members and helps ensure that every interaction reflects Oak Health Network Credit Union’s commitment to service, accuracy, confidentiality, and financial well-being.

Essential Responsibilities

• Welcome members and provide friendly, professional service in person, by phone, and through other approved communication channels.
• Open new savings, checking, and other deposit accounts and ensure all required documentation is complete and accurate.
• Assist members with account changes, maintenance requests, account research, and general inquiries.
• Process deposits, withdrawals, transfers, loan payments, and other member transactions accurately and efficiently.
• Explain credit union products, services, fees, account features, and applicable requirements.
• Identify opportunities to recommend products and services that appropriately meet members’ financial needs.
• Maintain a thorough understanding of credit union policies, procedures, products, and regulatory requirements.
• Protect member information and maintain strict confidentiality at all times.
• Verify member identification and follow established security, fraud-prevention, and transaction procedures.
• Balance and maintain assigned cash or transaction records as required.
• Resolve member concerns professionally and escalate issues when appropriate.
• Assist members with digital banking, online account access, debit cards, and other electronic services.
• Maintain accurate records and complete required documentation in accordance with credit union procedures.
• Participate in training and ongoing professional development.
• Support branch and credit union goals while maintaining a strong focus on member service and compliance.
• Perform other duties as assigned.

Qualifications

Required:

• High school diploma or equivalent.
• Previous customer service, banking, credit union, cash-handling, or financial services experience preferred.
• Strong interpersonal and communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to handle confidential information with discretion.
• Comfortable learning and using computer systems, banking software, and digital tools.
• Ability to work accurately in a fast-paced, member-focused environment.

Preferred:

• Experience in a credit union or financial institution.
• Knowledge of deposit accounts, consumer financial products, and basic banking regulations.
• Experience identifying member needs and making appropriate product or service recommendations.

Core Competencies

• Member-focused service
• Professional communication
• Accuracy and attention to detail
• Integrity and confidentiality
• Problem-solving
• Teamwork and collaboration
• Financial product knowledge
• Technology proficiency
• Reliability and accountability
• Ability to build trusting member relationships

Physical and Work Requirements

The position requires regular interaction with members and coworkers, use of computers and other office equipment, and the ability to sit or stand for extended periods. Occasional lifting, filing, reaching, and other routine office activities may be required.

Equal Opportunity Statement

Oak Health Network Credit Union is committed to providing equal employment opportunities to all qualified individuals. Employment decisions are based on qualifications, experience, skills, and organizational needs and are made without unlawful discrimination.

This job description is intended to describe the general nature and level of work performed in this position and is not an exhaustive list of all responsibilities, duties, or qualifications.

Oak Health Network & CU are at will employers.

Pay: $50,535.75 - $60,860.25 per year

Benefits:

• Dental insurance
• Flexible schedule
• Parental leave
• Retirement plan

Work Location: Hybrid remote in Midwest City, OK 73110