Account Representative

Seeking a customer service oriented, bilingual individual with good communication and interpersonal skills. CLS Catering Services offers you the opportunity to be part of the inner workings of an exciting industry in a diverse and dynamic environment.

Job Description

Reporting to the Customer Service Manager, Canada, the Account Representative is primarily responsible for all direct communications with Airline customers, the coordination of required information and expectations to all Vancouver unit internal stakeholders to ensure successful service and full satisfaction to all customers.

Job Duties:

• Primary contact and relations for all customer correspondence by phone, email and in person
• Communicate directly with customers regarding day-to-day business, policies and procedures
• Coordinate and distribute all customer information and expectations
• Ensure customer’s service standards are clear, implemented and followed up on by all associated internal team members
• Assist in planning, hosting, note taking and leading execution of all menu presentations
• Coordinate and receive full investigation information on all customer complaints and provide appropriate feedback to customers.
• Assist in hosting and being primary liaison for all customer visits and events

Skills and Abilities Required:

• Post secondary degree in related Service and/or Operations field.
• Hotel Industry and/or Customer Service Background.
• 5+ years of experience in coordination, organizing and leading work assignments and responsibilities.
• Second language preferred in German, Japanese and/or Korean
• Able to perform complex tasks and to prioritize multiple projects.
• Able to communicate effectively, both orally and written. Strong interpersonal, communication skills and the ability to work effectively in a diverse community.
• A well-defined sense of diplomacy, including negotiation, conflict resolution, and people management skills.
• Excellent teamwork and team building skills.
• Able to resolve customer complaints and concerns.
• Strong computer skills and use of Microsoft Office.
• Knowledge of Contracts an added advantage.
• Valid Drivers License

In return, we offer an excellent compensation program including a 100% employer paid benefits package, competitive salary, pension program, free parking and hot meal supplied when working. Please note that all employment is contingent upon the selected candidate’s successful clearance of all compliance requirements such as a clear criminal record.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Join the CLS Catering Services Team! CLS Catering Services Ltd. is 100% owned by Meal Hub Company Ltd – a joint venture of Kobe Bussan Co., Ltd. and Gourmet Kineya Co., Ltd. who recently acquired LSG APAC. CLS is the Canadian operation under the LSG APAC umbrella. As a member of the LSG APAC Group, CLS Catering operates from facilities located at the Vancouver, Calgary and Toronto international airports and has been an industry leader in Canada for over 20 years.

Job Types: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care

Experience:

• Customer Service: 2 years (preferred)

Licence/Certification:

• Canadian Citizenship/ Permanent Residence/ Valid Work Permit (required)
• Canadian Driver's Licence (preferred)

Work Location: In person