Account Representative

West Michigan International (WMI) and K&R Truck Sales are locally-owned companies committed to delivering exceptional service in the truck dealership industry. As an Account Representative, you will play a key role in driving business growth by building and maintaining strong customer relationships, identifying new business opportunities, and providing tailored solutions to meet client needs. Join a supportive team environment that values your contributions and offers a comprehensive benefits package.

Responsibilities

• Develop and nurture relationships with existing and prospective customers to foster loyalty and repeat business
• Identify and pursue new business opportunities to expand the customer base and increase sales
• Assess customer needs and recommend appropriate products, programs, and solutions
• Maintain accurate records of customer interactions, account activity, and sales opportunities using company systems
• Monitor and manage key sales metrics, including sales volume, revenue, gross profit, customer retention, and new business development
• Develop and implement sales plans to achieve business objectives
• Initiate outbound calls and emails to generate leads and drive business growth
• Collaborate with internal teams to ensure customer satisfaction and effective account management

Qualifications

• 5+ years of experience in account management, customer service, or business development
• Excellent communication, presentation, and organizational skills
• Proven ability to build and maintain effective relationships with customers and team members
• Valid drivers license

Benefits

• Medical, dental, and vision insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Short and long term disability coverage
• 401(k) with company match
• Paid time off (PTO) and sick time
• Paid holidays

Experience and License Requirements

• Account Management
• Business Development