Account Representative

About New Zealand Couriers

New Zealand Couriers have been helping Kiwis get their deliveries sorted since 1964. We are a nationwide team of over 1,100 people and we deliver tens of millions of parcels a year. We are committed, we know our stuff and we're proud to serve the communities we work in. As the flagship brand in the Freightways Group, we have enjoyed strong growth over recent years.

The role

We're looking for a motivated and customer-focused Account Representative to manage and grow an existing portfolio through proactive telesales. This role is all about building strong relationships, identifying opportunities, and driving revenue growth while delivering a great customer experience.

What you'll be doing

• Grow revenue within an existing customer base through regular outbound calls
• Build strong relationships and identify share of wallet opportunities
• Manage a structured call cycle to drive engagement and retention
• Monitor account performance and act on gaps in activity or volume
• Handle pricing discussions while maintaining margin and value
• Maintain accurate CRM records, activity tracking, and forecasting
• Work closely with internal teams to support customer needs

What we're looking for

• Experience in telesales, account management, or customer service
• Strong communication and relationship-building skills
• A proactive, target-driven mindset with a focus on results
• Good commercial awareness and problem-solving ability
• Strong organisation and time management skills
• Confidence handling objections and customer conversations

Be a part of a team, whose values attract people who are hardworking, have integrity, a strong customer focus, and are passionate about success

At New Zealand Couriers, we have forged an entrepreneurial spirit in all that we do and are driven to get things done. If this sounds like you, apply here now! Please attach your CV and cover letter outlining your suitability for this role.

The successful candidate will be required to provide proof of NZ working rights and undergo pre-employment screening, including a criminal history check and drug test.