Account Representative

Who we are

Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, as well as Champion® which is under an exclusive licensing agreement for the printwear channel in the U.S. and Canada.

Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com.

The opportunity

The Account Representative will interact directly with customers to promote the brand, provide responses to queries about products and services, and will contribute to the achievement of Gildan’s sales targets by providing quality service to customers. This position sits in the Customer Serice Department, reporting directly to the Manager, Customer Service.

The role

• Engage with stakeholders to ensure that open orders and after-sales transactions are up-to-date and valid.
• Maintain and manage a detailed order file in both internal and external (customer) systems.
• Ensure that the information entered in the various applications is accurate.
• Efficiently manage sample requests and marketing collateral requests.
• Take end user calls, research, follow up and escalate queries and concerns as required.
• Ensure that customers’ orders and servicing requirements are satisfied.
• Dedicate daily efforts to cleaning up outstanding and open transactions by leveraging the various tools available.

The requirements

• A bachelor’s degree in business or a related field.
• At least (3) years’ Customer Service experience.
• Excellent verbal and written communication skills.
• Organized and goal oriented.
• Team player.
• Reliable.
• Excellent problem solving skills.
• Excellent time management skills and the ability to act with a sense of urgency.
• Detail oriented.

What's in it for you

• Join a publicly traded company dual-listed on NYSE and TSX with great potential
• Be part of a workplace where meaningful connections and teamwork are celebrated
• From local to international, be ready to work alongside a diverse group of colleagues
• Benefit from mentorship and continuous development opportunities
• Take advantage of our attractive benefits packages

We want to get to know you better! Please include your transferrable skills and unique experience in your application to help us learn more about you.

We thank all applicants for their interest, however, only those selected for interviews will be contacted.

Find your fit with us

We are committed to ensuring that everyone, across every background and identity, feels respected, supported, and able to thrive. Come as you are and #FindYourFit at Gildan. Tailor the future of your own career.