Account Service Executive

We are seeking a proactive, commercially driven Account Service Executive to grow its Design & Build business. The successful candidate will develop new client relationships and secure projects involving mall festive decorations, retail window displays, mall activations, exhibitions, museums, themed environments, and custom-built installations.

This is a target-driven, client-facing role for someone who enjoys developing leads, pitching creative solutions, and turning opportunities into confirmed projects.

Responsibilities

• Identify, approach, and develop new business opportunities with shopping malls, retail brands, property developers, museums, event organizers, agencies, and corporate clients
• Sell Design & Build solutions including festive decorations, seasonal mall campaigns, atrium activations, retail window displays, exhibition stands, experiential installations, themed environments, and custom fabrication
• Build relationships with mall marketing, operations, leasing, and management teams, as well as brand owners and project decision makers
• Arrange client meetings, conduct site visits, understand briefs, and recommend suitable creative and commercial solutions
• Prepare and present company profiles, proposals, quotations, pitch decks, and project concepts with support from the internal creative and project teams
• Follow up consistently on leads, proposals, tenders, and client decisions to improve conversion rates
• Negotiate pricing, scope of work, timelines, and commercial terms within company guidelines
• Work closely with design, production, procurement, and operations teams to ensure proposed solutions are practical, competitive, and profitable
• Maintain accurate sales records, lead databases, client contact lists, and sales-pipeline reports
• Monitor upcoming mall campaigns, festival periods, tenant openings, retail promotions, tenders, and industry opportunities
• Support project handover after award and assist with payment / collection follow-up where necessary

Requirements

• Diploma or Degree in Business, Marketing, Event Management, Interior Design, Architecture, Communications, or another relevant discipline
• At least 2 years of experience in sales, business development, account management, or project sales
• Experience in Design & Build, events, exhibitions, retail fit-out, visual merchandising, festive decoration, fabrication, interiors, advertising, branding, or activations is highly preferred
• Existing relationships with shopping malls, retail groups, brand owners, agencies, developers, or event organizers will be an advantage
• Proven ability to generate leads, conduct sales presentations, prepare proposals, negotiate, and close deals
• Strong communication and presentation skills in English and Bahasa Malaysia
• Good proficiency in Microsoft PowerPoint, Excel, Word, and proposal preparation
• Self-motivated, confident, organized, and able to work independently in a fast-moving, target-oriented environment
• Willing to travel for client meetings and site visits; own transport is preferred

Benefits

• For strong candidates with direct mall, retail, or Design & Build networks: up to RM 6,500 per month
• Performance incentives based on confirmed projects and payment collection
• Phone allowance and transport mileage claims, in accordance with company policy
• EPF, SOCSO, EIS, annual leave, and other statutory benefits