Account Service Executive (Digital Services)

Storellet

Storellet is a digital loyalty and rewards platform serving Hong Kong’s dining industry. Established in 2015, we have grown to over 2,000,000 registered app users and a network of about 100 partner brands.

As part of the GT Group Ecosystem, Storellet collaborates with HKMovie, Timable, Hotmob, and GreenTomato to synergize and evolve, delivering innovative solutions to our users and partners.

Our platform rewards users every time they dine by letting them earn membership points redeemable for a variety of perks.

B2B: https://www.storellet.hk
B2C: Search “Storellet” on the App Store or visit https://merchant.storellet.com

---

Job Description

We are looking for a proactive and detail-minded Account Service Executive (Digital Services) to join Storellet. Fresh graduates with good communication skills and a willingness to learn are welcome.

You will support restaurant clients, coordinate CRM and coupon operations, handle Foodie Service, and assist with Storellet賞 (https://merchant.storellet.com/zh/498/str) operations and setup. You will also work with the Tech Team and other internal teams to follow up on client requests and platform issues.

---

Key Responsibilities

Account Servicing and Tech Coordination

• Support restaurant accounts, maintain client relationships, and handle enquiries and requests.
• Assist with merchant onboarding, frontline training, and daily platform support.
• Coordinate client requirements, testing, launches, and issue follow-up with the Tech Team, keeping clients updated.

CRM, Coupons and Rewards

• Assist with CRM campaigns, member offers, coupon setup, and eShop promotions.
• Support Storellet賞 reward and coupon setup, points issuance, and redemption.
• Check campaign settings before launch, handle reward enquiries, maintain records, and prepare basic reports.

Foodie Service and Daily Operations

• Coordinate Foodie Service, including recruitment, restaurant matching, tastings, and participant communication.
• Track attendance and social media posts, prepare campaign summaries, follow SOPs, and support workflow improvements.

---

Job Requirements

• Degree holder in Business, Marketing, Communications, or a related discipline.
• Fresh graduates are welcome. Relevant internships or part-time experience will be an advantage.
• Good communication, interpersonal, and coordination skills.
• Responsible, organised, and attentive to detail, with the ability to follow up on tasks and manage deadlines.
• Comfortable using digital tools and online systems, with a willingness to learn.
• Interest or experience in CRM, loyalty programmes, F&B, e-commerce, or digital marketing is an advantage.
• Candidates who enjoy exploring AI tools or have used them to improve work or study efficiency will have an advantage.
• Fluent in Cantonese; proficiency in English and Mandarin is an advantage.