Account Services Supervisor

Sky Mart LLC, a GracoRoberts Company

Sky Mart is seeking an experienced Account Services Manager to lead our Account Services team and ensure exceptional customer support, operational excellence, and KPI-driven performance management.

Who We are:

Sky Mart LLC, Graco Roberts Company, is a leading supplier of chemicals and lubricants in the aviation industry, established in 1985. We pride ourselves on integrity, passion, and innovation. Our goal is to deliver exceptional customer service while fostering a collaborative work environment where our team can achieve both personal and professional growth.

Salary: $90,000-$95,000yr

Location: Miami, FL

Summary:

The Account Services Manager is responsible for leading, developing, and managing the Account Services team to ensure high-quality customer support, strong performance management, and consistent execution of service level expectations.
This role has a strong focus on people leadership, reporting, and performance analytics, ensuring visibility of key operational metrics and driving continuous improvement through data-driven decision-making. The Account Services Manager partners with Sales, Technical Account Managers, Supply Chain, Finance, and Quality to ensure alignment, effective communication, and exceptional customer experience.

What You Will Do Everyday:

• Lead, coach, and develop the Account Services team.
• Manage team performance, employee development, and staffing activities.
• Develop and analyze KPI reports, dashboards, and operational metrics.
• Monitor customer service performance, order processing, backlog, and on-time delivery.
• Collaborate with Sales, Supply Chain, Finance, Quality, and Technical Account Managers to support business objectives.
• Drive continuous improvement through data analysis and process enhancements.
• Support customer escalations and ensure timely issue resolution.

Qualifications

• Bachelor's degree preferred in Business, Operations, Supply Chain, or related field.
• 5+ years of customer service, account services, or sales support experience.
• 3 - 4 years of leadership or people management experience.
• Strong KPI reporting, analytics, and performance management experience.
• Advanced Excel skills required.
• Bilingual English and Spanish required.
• Aerospace or regulated industry experience preferred.

Skills

• Leadership and team development
• Data analysis and reporting
• Customer service excellence
• Problem solving and continuous improvement
• Strong communication and collaboration skills

Work Environment & Travel

• Professional office environment.
• Less than 10% travel required.
• Must be eligible for air travel.
• Valid driver's license preferred.

Work Authorization/Security Clearance Requirements/Equal Opportunity Employer

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

GracoRoberts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. GracoRoberts makes hiring decisions based solely on qualifications, merit, and business needs at the time.

DURING THE APPLICATION PROCESS YOU WILL BE ASKED SEVERAL VOLUNTARY QUESTIONS RELATING TO THIS

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  the receipt of military retired pay would be entitled to compensation) under laws administered by the
  Secretary of Veterans Affairs; or
  o a person who was discharged or released from active duty because of a service-connected disability.
• Recently Separated Veteran - any veteran during the three-year period beginning on the date of such veterans
  discharge or release from active duty in the U.S. military, ground, naval, or air service.
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