Account Specialist

Job Summary

The Account Specialist is responsible for managing and growing existing client accounts while supporting new business development initiatives. The role focuses on maintaining strong client relationships, ensuring customer satisfaction, increasing account revenue, and identifying opportunities for business growth.

Key Responsibilities

• Manage and maintain relationships with existing clients and partners.
• Process orders, monitor receivables, and resolve client concerns or complaints.
• Identify opportunities for account growth, upselling, and cross-selling.
• Generate and qualify leads through networking, referrals, cold calling, and digital outreach.
• Prepare quotations, proposals, presentations, and sales reports.
• Negotiate commercial terms and support deal closing.
• Monitor account performance, market trends, and competitor activities.
• Maintain accurate client and sales information in CRM or tracking systems.
• Work closely with internal teams to ensure smooth delivery of products/services and client satisfaction.
• Achieve assigned sales, revenue, and account growth targets.

Qualifications

• Bachelor's degree in Business, Marketing, Management, Sales, Communications, or a related field.
• 1–3 years of relevant experience in Account Management, Sales, Business Development, Client Relations, or similar roles.
• Experience handling B2B or corporate clients is preferred.
• Strong communication, negotiation, presentation, and relationship-building skills.
• Customer-focused, proactive, and results-oriented.
• Able to manage multiple accounts and priorities effectively.
• Proficient in Microsoft Office and comfortable using CRM or sales tracking tools.