Account Staff

About the role

Argold Jobs Inc is seeking an Account Staff to join our dynamic sales team in Quezon City, Metro Manila. This is a full-time position that plays a crucial role in managing and nurturing client relationships whilst driving account growth and revenue. As an Account Staff member, you will be the key point of contact for our clients, ensuring their satisfaction and identifying opportunities for account expansion. This role is essential to our business objectives and directly contributes to our commercial success.

Key responsibilities

• Manage and maintain regular communication with assigned accounts to ensure client satisfaction and loyalty
• Process account-related requests, transactions and documentation in a timely and accurate manner
• Monitor account activity and identify opportunities for upselling, cross-selling and account growth
• Prepare and present account reports and performance metrics to internal stakeholders
• Support the sales team in developing and implementing account strategies to meet revenue targets
• Respond promptly to client enquiries and resolve issues or concerns escalated to the account team
• Maintain accurate and up-to-date account records and customer information in our database systems
• Collaborate with internal departments to ensure seamless delivery of products and services to clients
• Participate in client meetings and presentations to strengthen business relationships
• Track account metrics and contribute to quarterly business reviews and account planning sessions

What we're looking for

• Proven experience in account management, sales support or customer relationship management in a commercial environment
• Strong communication and interpersonal skills with the ability to build and maintain professional relationships
• Excellent organisational skills and the ability to manage multiple accounts simultaneously
• Proficiency with CRM systems and Microsoft Office applications
• Demonstrated ability to identify sales opportunities and contribute to revenue growth
• Attention to detail and accuracy in documentation and record-keeping
• Ability to work collaboratively within a team whilst managing responsibilities independently
• Customer-focused mindset with a commitment to delivering exceptional service
• Problem-solving skills and the ability to handle challenging client situations professionally
• High school diploma or equivalent; a degree in business, sales or related field is preferred

What we offer

Argold Jobs Inc is committed to supporting the professional development and wellbeing of our employees. We offer competitive compensation packages, opportunities for career advancement within our growing organisation, and ongoing training programmes to enhance your skills. We foster a collaborative and inclusive workplace culture where your contributions are valued. Additionally, we provide employee benefits including health insurance options and performance-based incentives. We encourage a healthy work-life balance and support flexible arrangements where possible to ensure our team members can thrive both professionally and personally.