Account Strategy Manager

Who you are

• The ideal candidate combines strong business acumen, relationship-building skills, analytical thinking, and a passion for delivering measurable outcomes
• Bachelor’s degree in business, Marketing, Communications, or related field
• 5+ years of experience in account management, customer success, consulting, sales, or a client-facing strategic role
• Understanding of programmatic and OpenRTB
• Strong relationship management and communication skills
• Experience presenting insights and recommendations to senior-level stakeholders
• Analytical mindset with the ability to interpret data and translate findings into business growth
• Strong organizational and project management capabilities
• Experience working in a SaaS, technology, media, advertising, or professional services environment
• Understanding of customer lifecycle management and account growth strategies
• We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!​

What the job involves

• You will collaborate cross-functionally with marketing, product, engineering, data science, finance, and operations teams to maximize customer value and identify opportunities for expansion
• Develop and maintain trusted relationships with key client stakeholders
• Serve as the primary strategic point of contact for assigned accounts
• Conduct regular business reviews to align on objectives, performance, and future opportunities
• Understand clients' business goals, challenges, and industry trends
• Build and execute account plans to drive customer retention, satisfaction, and growth
• Identify opportunities for upselling, cross-selling, and expanded partnerships
• Develop recommendations based on customer needs, market insights, and business objectives
• Partner with sales and leadership teams to support revenue growth initiatives
• Analyze account performance data and provide actionable insights
• Track key performance indicators (KPIs) and customer success metrics
• Create executive-level presentations and business reviews
• Use data to inform business outcomes and demonstrate the value delivered to clients
• Collaborate with internal teams to ensure successful execution of client initiatives
• Advocate for customer needs and influence product, service, and operational improvements
• Coordinate resources to resolve issues and deliver exceptional customer experiences
• Monitor account health and proactively address risks
• Develop retention strategies to strengthen long-term customer relationships
• Ensure clients achieve measurable outcomes and business value