Account Supervisor

Role Overview

We are looking for a strategic, dynamic, and results-driven Account Supervisor to lead major client accounts and drive high-impact integrated campaigns. In this role, you will act as a trusted advisor to our clients, translating business challenges into winning digital, IMC and media performance campaigns. You will bridge the gap between senior leadership and operational execution, guiding cross-functional teams and actively mentoring junior account members to ensure operational excellence and business growth.

Key Responsibilities

1. Strategy & Client Management

• Serve as the main point of contact for key clients, building long-term relationships and effectively managing client expectations.
• Develop robust digital marketing strategies and lead compelling pitches and proposal presentations to clients.
• Act as the internal champion for the client, balancing external demands with internal team capacities and workflows.

2. Campaign Execution & Operations

• Collaborate cross-functionally with BD, Media Strategy, Optimization and Creative teams to seamlessly execute IMC and performance-driven campaigns.
• Oversee end-to-end campaign progress, ensuring strict adherence to KPIs, timelines, budgets, and high-quality outputs prior to launch.
• Monitor campaign performance, analyze data, and prepare insightful reports with actionable recommendations for optimization.
• Manage campaign P&L and coordinate closely with the Finance and Accounting departments as needed.

3. Team Leadership & Development

• Lead, coach, and mentor junior account team members to foster continuous professional growth.
• Support Directors in recruitment efforts and the development of structured training plans for junior to mid-level staff.
• Participate in annual performance reviews and assist in setting measurable KPIs for team members.

Job Requirements

Experience & Background:

• 3–4 years of proven experience in Account Management within advertising or digital agencies, with at least 1 year in an Account Supervisor (or equivalent leadership) role.
• Strong, demonstrable experience in driving large-scale for media or advertising agencies.
• Deep understanding of digital marketing ecosystems, performance marketing, and sales principles.

Skills & Competencies:

• Exceptional verbal, written communication, and interpersonal skills.
• Outstanding presentation and negotiation abilities.
• Strong organizational and time-management skills, capable of handling multiple priorities under high pressure.
• Proficiency in MS Office and standard agency management tools.
• English communication.

Personal Attributes:

• Enthusiastic, passionate, and self-motivated with a proactive "can-do" attitude.
• Open-minded, patient, and equipped with strong problem-solving capabilities.
• Highly adaptable and diplomatic, with a proven ability to manage expectations between demanding clients and internal teams.

Benefits

• Attractive salary based on experience and qualifications.
• Opportunity to work directly with major international clients and advanced ad tech.
• Clear career growth framework and continuous skill development opportunities.
• 13th-month salary and performance-based annual salary reviews.
• Comprehensive extra healthcare and accident insurance, plus standard Social Insurance as per Labor Law.
• 15 days of annual paid leave.
• Additional allowances: parking, annual health check-ups, and laptop/PC equipment provided.
• Attractive benefits and activities organized by the Trade Union.