Account Support Specialist

This Account Support Specialist opportunity with Lorygen Group is designed around digital presence, customer communication, marketing support, accessibility-related coordination, and administrative workflows, with an emphasis on accurate documentation and responsive coordination. This is a full-time, 100% remote position open to candidates located in the United States.

Primary Responsibilities

• Coordinate routine follow-up with customers, clients, vendors, partners, or internal teammates when the Account Support Specialist workflow requires action.
• Review assigned work for completeness, document exceptions, and escalate unresolved items instead of guessing.
• Use approved digital systems, email, shared documents, and structured trackers to keep work visible and current.
• Prepare clear handoffs and recurring updates so another authorized teammate can understand what was completed, what remains open, and who owns the next step.
• Maintain accurate records, requests, status updates, and source information related to digital presence, customer communication, marketing support, accessibility-related coordination, and administrative workflows.

Candidate Profile

• Practical ability with Quality Assurance, Problem Solving, Time Management, and Remote Collaboration as they apply to the Account Support Specialist role.
• Strong written communication, organization, and follow-through in a remote work setting.
• Comfort maintaining accurate digital records and protecting confidential or customer information appropriately.
• Ability to manage deadlines, ask questions when information is incomplete, and document decisions clearly.

Position Details Full-time. Associate level. 100% remote within the United States. Base salary: $38,000-$52,000 per year. Compensation depends on experience and demonstrated alignment with the role.

Equal Opportunity Lorygen Group considers qualified applicants without regard to any status protected by applicable law. Applicants should provide accurate information and complete lawful, role-appropriate employment verification required by the employer.