Account Support Specialist

Account Support Specialist at One New Creation Location: United States — 100% Remote

Job Type: Full Time

Salary: $57,000 - $64,500 per year

About The Role One New Creation is hiring for the Account Support Specialist role. In this position, you will coordinate client or account support, follow-up, and service delivery. The work supports customer scheduling, moving-service coordination, service records, logistics support, and operational follow-up. This is a full-time, 100% remote position open to candidates throughout the United States.

Responsibilities

• Serve as a consistent point of contact for assigned customers or internal account teams.
• Maintain accurate account notes, contact information, service history, tasks, and next steps in the CRM.
• Coordinate routine requests, status updates, deliverables, and follow-up across internal teams.
• Monitor open items and service commitments and escalate delays, risks, or unresolved customer issues.
• Prepare account summaries, meeting notes, usage or service updates, and other customer-facing information.
• Identify recurring questions or service gaps and share them with the appropriate team for improvement.

Requirements

• Strong customer communication, organization, documentation, and follow-up skills.
• Comfort using CRM systems, spreadsheets, email, video meetings, and shared task tools.
• Ability to manage multiple accounts or requests without losing deadlines or documentation.
• Professional judgment when escalating service problems or customer concerns.
• Strong attention to detail and a dependable customer-service mindset.
• A pre-employment background check is required.

To apply, submit your resume and complete our online application form. Please make sure your contact information and work history are current before submitting.