Accountant

What Are We Looking For:

• You will thrive in MostEdge if you have: Values of customer first, service excellence, keeping it simple, teamwork, urgency.
• Student of the market and is in tune with what is happening around them.
• Passion for doing something amazing and let others achieve the same.
• Commitment to making something happen and inspiring others.
• Ability to learn fast and recognize there is an invisible line between success and short comings.
• Mindset of not giving up...help team completing things today vs.
• tomorrow.
• Drive and excitement for working in a fast-paced environment.
• The desire to work collaboratively with a tight knit but quickly growing team.
• Flexibility, humility, and a sense of humour Responsibilities: Accountability Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promote their implementation.
• Maintain 100% accuracy on call resolution.
• Need to monitor each interaction happening with customers & provide solutions to CRM tickets & data issues.
• Proactive interactions with customers and work on feedback from them and give an update to the team.
• Work on team appraisals and give inputs to the management team.
• Assessing support statistics and preparing detailed reports on the findings.
• Delivering performance evaluations and following the disciplinary process according to company policy.
• Exceptional with communication (English and Hindi) verbal & written.
• Proficient using all Microsoft Tools (Office
• Excel, Word, PPT; Outlook, Teams etc.) Product Knowledge & Customer Management.
• International Voice process experience.

Scope

o Assist in developing an effective customer loyalty program

o Receive and implement customer feedback to improve the quality of service

o Manage daily progress in meeting important business metrics

o Generate detailed reports on customer interactions High attention to detail and accuracy

o Strong analytical and problem-solving skills

o Good time management and ability to meet deadlines

o Clear written and verbal communication

o High level of integrity and confidentiality

Qualifications:

o Education: Bachelors degree (Accounting, Finance, or related field, professional certification is an asset) Experience:

o 2-5+ years in accounting experience (public accounting or in-house)

o Experience handling general ledger, AP/AR, and financial reporting

o Strong understanding of accounting principles (GAAP / IFRS)

o Experience with month-end and year-end closing processes

o Knowledge of tax regulations, compliance, and audits

o Ability to prepare financial statements, budgets, and forecasts

o Experience analyzing financial data and variances

o Proficiency in accounting software (e.g., QuickBooks, SAP, Oracle, NetSuite, Xero)

o Strong Excel skills (VLOOKUP/XLOOKUP, pivot tables, formulas)