Accountant

Company: Next IT – Complete IT Products Sales & Service

Job Title: Call Handler & Customer Support Executive

Location: Hiranandani Estate, Thane, Maharashtra

Employment Type: Full-time

Experience: Freshers with good communication skills may apply; 0–2 years of experience preferred.

Job Summary

Next IT is looking for a confident, polite and organised Call Handler to manage incoming and outgoing calls, respond to customer enquiries, coordinate repair and service requests, follow up on leads and ensure a smooth customer experience.

The candidate will act as the first point of contact for customers enquiring about laptops, desktops, mobile phones, IT accessories, refurbished products, repairs and other services offered by Next IT.

Key Responsibilities

• Handle incoming customer calls and make follow-up calls to prospective and existing customers.
• Respond to enquiries received through phone calls, WhatsApp and other business communication channels.
• Explain product availability, basic product specifications, service procedures and offers to customers.
• Record customer enquiries, contact details and requirements accurately.
• Follow up on sales leads, quotations, pending enquiries and customer requests.
• Coordinate with the sales team, technicians and management regarding repair jobs and service updates.
• Inform customers about repair status, estimated timelines and product availability after confirmation from the concerned team.
• Maintain daily call logs, enquiry records and follow-up reports.
• Schedule customer visits, service appointments and callbacks.
• Handle customer complaints politely and escalate unresolved issues to management.
• Follow up with customers after sales or service to collect feedback.
• Maintain professional communication and ensure a positive customer experience.

Required Skills & Qualifications

• Minimum HSC (12th pass); graduates preferred.
• Good verbal communication skills in English, Hindi and Marathi.
• Basic computer knowledge, including MS Office, WhatsApp and data entry.
• Friendly telephone manner and good listening skills.
• Confidence in speaking with customers and handling enquiries.
• Strong follow-up, time management and organisational skills.
• Patience, punctuality, professionalism and a customer-first attitude.

Preferred Candidate

Someone who enjoys speaking with customers, can manage multiple enquiries and follow-ups, and is comfortable working in a technology retail and service environment.

Experience in telecalling, customer support, retail sales or service coordination will be an advantage.

Salary: As per experience and suitability.

How to Apply: Interested candidates may share their updated CV along with their expected salary and notice period.

Build your career with Next IT and help us deliver an excellent customer experience.

Pay: From ₹15,000.00 per month

Work Location: In person