Accountant (Journey)

Description The Customer Service classification is used in the Financial Management, Health, Planning & Building, Public Works, Long Beach Gas & Oil, and Water Departments. Currently, there are ten (10) vacancies in Financial Management Department and one (1) vacancy in the Health Department.

EXAMPLES OF DUTIES

Under general supervision, performs tasks associated with the billing and collection of fees for City services, licenses, permits, and parking citations; interacts with customers and/or City departments by telephone, mail or in-person regarding account, permit, license, and citation transactions and problems; enters and accesses account transaction information via personal computer; performs routine clerical tasks; receives, opens and routes mail; obtains information from field personnel; receives payments, makes change and issues receipts; initiates billing for City services and/or accounts; performs collection efforts on delinquent accounts; maintains utility meter and refuse records and accounts; initiates Small Claims Court actions; maintains daily balances of revolving funds; issues licenses, refunds, notices and other related documents and information; operates personal computers, mail opening machines, remittance processors, money counting machines, electronic cash registers and related equipment; may operate radio dispatch equipment; may perform meter re-reads; and performs other related duties as required.

Requirements To File Equivalent to six months or more of full-time paid experience of recent clerical, cashiering, meter reading, data entry or customer service or related training; ability to perform simple mathematical calculations; skill in the operation of office equipment including data entry; ability to exercise tact, judgment and patience in assisting the public and client departments.

Successful candidates will be required to pass a thorough background investigation prior to appointment.

Proof of a valid motor vehicle operator’s license may be required. If a driver’s license is required, a current DMV driving record must be submitted to the hiring department at time of selection interview.

Some positions in the Commercial Services Bureau require willingness to work any one of three shifts between the hours of 7:30 a.m. and 6:00 p.m. and positions in the Towing Operations Division require willingness to work various shifts, including split shifts, holidays and weekends consisting of eight hours scheduled between 6:00 a.m. and 12:00 midnight.

DESIRABLE QUALIFICATIONS: Bilingual (English/Spanish or English/Southeast Asian) speaking ability is desirable for some positions. Use of personal computers, previous bank teller training; in-person and/or telephone/call center customer service experience; medical insurance billing, and/or delinquent account collection experience is desirable for some positions.

SELECTION PROCEDURE

Examination Weights Application and Supplemental Application: Qualifying

Occupational Written Test: 60%

(Battery-operated calculators permitted.)

Examination scope: Mathematics - problem-solving and cashiering; filing - numerical, alphabetical and address; English usage - grammar and spelling; and customer service.

Video Scenario Test: 40%

Examination scope: Interpersonal skills and phone skills.

A minimum rating of 70 must be attained in each part of the examination in order to pass. Certification by score bands will be considered based on an analysis of the examination results.

IF YOU HAVE NOT RECEIVED NOTIFICATION BY JULY 26, 2006, PLEASE CONTACT THE CIVIL SERVICE DEPARTMENT AT (562) 570-6202. This information is available in an alternative format by request to (562) 570-6202. Applicants with a disability are encouraged to notify the Civil Service Department, in advance, of any necessary test accommodations.

J.O.B. 93-06 D75AN-06 6/28/06

CB (Customer Service Representative)

Employee Benefits The City of Long Beach offers its employees opportunities to grow personally and professionally. As a permanent employee, you are eligible to receive fringe benefits that include:

• Medical and Dental Insurance
• Life Insurance
• Retirement Plan (P.E.R.S.)
• Paid Vacation, Personal Holidays and Sick Leave
• Deferred Compensation
• Credit Union Membership
• Free Bus Transportation (Long Beach Transit)
• Flexible Spending Accounts
• Free Employee Parking
• Paid Parental Leave*
• Paid Parental Leave - after six (6) months of City employment; up to 30 calendar days (160 hours/192 hours for sworn platoon) of PPL, taken in full-day increments, in connection with the birth, adoption, or foster placement of a child, up to the age of seventeen (17).

01

Instructions: The purpose of this supplemental application is to derive more specific information about your qualifications for this position. This supplemental application, along with the required application, will serve as the basis for qualifying candidates for admittance into the examination. Resumes will be accepted, but they may NOT be submitted in lieu of the required application and supplemental application, which must be completed and filed on-line or returned in-person to the Civil Service Department by 4:30 P.M., JULY 14, 2006. Postmarks will not be accepted. PROCEED TO QUESTION #2.

02

SECTION I – REQUIREMENTS TO FILE: Please describe your experience of recent clerical, cashiering, meter reading, data entry or customer service or related training. If you do not have experience in this area, please write “none”.

03

Please list the organization where the experience was gained.

04

Please list the amount of experience. Total years/months and hours each week.

05

Describe your experience and/or training performing basic mathematical functions of addition, subtraction, multiplication, division, calculation of percentages and the making of change. If you do not have experience in this area, please write “none”.

06

Describe your experience and/or training in the operation of office equipment including data entry. If you do not have experience in this area, please write “none”.

07

Please describe your experience involving a substantial amount of public contact requiring tact, judgment and patience in assisting the public and client departments. If you do not have experience in this area, please write “none”.

08

SECTION II – DESIRABLE QUALIFICATIONS Where, when and in what capacity did you acquire the required skill in the operation of a personal computer? Be specific about the types of software programs used and your job duties.

09

Describe your experience using a personal computer. List the types of software (word processing, spreadsheets, database, etc.). Be specific about the types of software programs used and your job duties. Indicate your proficiency level (e.g. beginner, intermediate, or advanced).

10

Describe in detail your bank teller experience and/or training.

11

Describe in detail your in-person and/or telephone/call center customer service experience.

12

Describe in detail your billing and collection experience (please include any experience in collection of bad debts or delinquent accounts).

13

List any language(s), other than English, in which you have the proficiency to converse at the level required to perform your duties, i.e., interact with the public via mail, telephone or in-person etc. Indicate your proficiency level (e.g. basic, conversational, or fluent). The Department may request testing of those skills to verify ability.

14

Describe any additional experience, training, knowledge, skills and/or personal qualifications that relates to the position that has not been previously covered in this supplemental application. Include any information that you desire to be considered for the evaluation of your application packet.

15

I certify that I have personally completed the information provided and that it is accurate and complete to the best of my knowledge. I understand that any falsification may cancel any terms, conditions or privileges of employment. I understand that if I am offered employment I will be required to successfully pass a medical examination.

• Yes
• No
• Required Question