Accounting Operation Analyst

Accounting Operations Analyst Overview:

We are seeking a detail-oriented and proactive Accounting Operations Analyst to join our team. In this role, you will manage and optimize payment processes, ensuring accuracy and efficiency across all related systems and workflows. Your responsibilities will involve collaboration with internal and external partners to resolve payment issues, maintain compliance with controls, and contribute to process improvements that enhance operational excellence.

Responsibilities:

• Accurately identify and input premium and non-premium payments into corresponding systems following established procedures.
• Perform cross-checks to ensure the integrity and quality of entered data.
• Adhere to department controls, ensuring compliance with MAR (Model Audit Rule) standards.
• Research and resolve payment discrepancies using internal systems and bank imaging tools.
• Collaborate with Accounting, Billing, and Accounts Receivable teams to ensure accurate payment allocation and reconciliation.
• Build and maintain relationships with external partners, including bank vendors, for payment issue resolution.
• Manage and prepare incoming mail, ensuring proper batching and adherence to internal controls.
• Conduct timely research and resolution of exceptions, particularly during peak periods like Open Enrollment.
• Understand and manage payment adjustments, their applications, and potential customer impacts.
• Monitor and meet Service Level Agreements (SLAs) for payment research and application.
• Maintain departmental production and quality metrics to ensure high standards.
• Transmit checks via Remote Deposit Capture (RDC) and Virtual Lockbox, completing associated reporting.
• Identify opportunities for process improvements and assist in implementing changes to enhance efficiency.
• Participate in projects and other tasks as assigned, demonstrating flexibility and initiative.

Qualifications:

• Bachelor’s degree or equivalent experience (up to 2 years in a relevant role).
• Strong ability to manage competing priorities and meet deadlines.
• Analytical mindset with the ability to identify root causes and resolve issues logically.
• Comfortable in a fast-paced environment with high attention to detail.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Excel, Word, and Outlook.