ACCOUNTING SOFTWARE SUPPORT

WHAT YOU'LL BE DOING:

• Analyze client requirements and pain points.
• Recommend software solutions and system configurations.
• Provide user guides, training materials, and step-by step instructions.
• Troubleshoot software issues related to data entry, reports, and system settings.
• Provide helpdesk support via phone, email, remote access, or on-site visits.
• Respond to customer inquires in a timely and professional manner.
• Translate accounting terminology into simple, user-friendly explanations.

WHAT WE'RE LOOKING FOR:

• Understanding of basic accounting principles (double-entry, AR/AP, GL, bank recon...etc)
• Strong communication and presentation skills.
• Experience in customer service or customer support.
• Strong problem-solving skills and attention to details.
• Patient, professional, and customer-oriented attitude.
• Ability to work independently and manage assigned customer accounts.