Accounts Administrator

About the Role

We are looking for a reliable, organised and friendly Accounts Administrator to join our team. The successful candidate will provide day-to-day administrative support, handle customer inquiries, maintain accurate records and assist with the smooth running of the office.

The ideal candidate will have excellent communication and customer service skills, be confident answering the telephone, have good attention to detail and be comfortable using Sage and computerised systems.

Key Responsibilities

• Provide excellent customer service both over the telephone and by email.
• Enter and maintain accurate customer and business information on computer systems.
• Carry out general data input and ensure records are kept up to date.
• Use Sage for administrative and financial tasks, including processing invoices, payments, orders or other relevant transactions.
• Process sales and purchase documentation as required.
• Prepare quotations, invoices, delivery notes and other office paperwork.
• Monitor and respond to emails and general correspondence.
• File and maintain documents and records accurately.
• Assist with general office administration and support other members of the team when required.
• Liaise with customers, suppliers and colleagues to resolve queries efficiently.
• Ensure all administrative tasks are completed accurately and within required deadlines.
• Credit control and invoice finance

Skills & Experience

Essential:

• Previous experience in an office and accounts administration or customer service role.
• Confident and professional telephone manner.
• Excellent customer service and communication skills.
• Good computer skills and experience with Microsoft Office.
• Accurate and efficient data entry skills.
• Good attention to detail and a methodical approach to work.
• Ability to prioritise tasks and manage time effectively.
• Ability to work independently as well as part of a team.
• Experience in accounts process

Desirable:

• Experience using Sage accounting/business software.
• Experience with invoicing, sales orders, purchase orders or basic accounts administration.
• Previous experience working in a customer-facing administrative role.

Personal Qualities

We are looking for someone who is:

• Friendly, approachable and professional.
• Organised and dependable.
• Accurate and detail-oriented.
• Confident speaking to customers and suppliers.
• A good team player with a positive attitude.
• Able to remain calm and helpful when dealing with busy periods or customer queries.
• Willing to learn and take on new responsibilities.

Pay: From £17.50 per hour

Expected hours: 30.0 – 35.0 per week

Benefits:

• Casual dress
• On-site parking

Work Location: In person