Accounts Assistant – Credit Control

Cool Motion UK | Leicester head office | Full-time, permanent | On-site

Salary: £33,000–£36,000 per annum, depending on relevant experience

Reporting to: Head of Accounts

Hours: Monday–Friday, 8am–6pm, with a one-hour unpaid break each day - 45 working hours per week

Take ownership. Build your skills. Make a difference.

Cool Motion UK is a small business with a national reach and ambitious growth plans.

We’re looking for an organised, proactive Accounts Assistant to support our Head of Accounts with credit control and everyday financial administration.

You’ll help ensure invoices are accurate, payments are followed up and financial records are reliable.

Working closely with finance and operations colleagues, you will investigate queries, communicate with customers and follow tasks through to completion.

We want someone who takes pride in their work, uses their initiative and cares about the business as if it were their own.

Your responsibilities

Credit control and customer accounts

• Contact customers by telephone and email to follow up overdue invoices professionally and consistently.
• Issue customer statements and maintain accurate records of conversations, payment promises and agreed actions.
• Investigate billing queries with rental and operations colleagues.
• Allocate customer receipts and reconcile accounts.
• Monitor outstanding balances and escalate overdue payments, disputes and credit concerns to the Head of Accounts.
• Follow agreed credit-control procedures while maintaining positive customer relationships.

Invoicing and accounts administration

• Raise and check invoices against rental agreements, extensions and supporting documentation.
• Process credit notes, deposits and refunds following the appropriate approval.
• Record supplier invoices and obtain supporting information and authorisation.
• Reconcile supplier statements and investigate discrepancies.
• Assist with bank reconciliations and prepare information for payment runs.
• Maintain accurate, organised financial records.

Support the Head of Accounts

• Prepare reconciliations and supporting schedules for month-end.
• Provide updates on outstanding debt, unresolved queries and incomplete records.
• Follow financial controls and approval procedures.
• Identify recurring errors and suggest practical improvements.
• Handle customer and financial information confidentially.

What you’ll bring

Essential

• Previous experience in accounts administration, including credit control.
• Confidence speaking with customers about outstanding payments.
• Experience processing invoices, allocating receipts and reconciling accounts.
• Strong attention to detail and the ability to investigate discrepancies.
• Good organisation and the ability to manage competing deadlines.
• Working knowledge of accounting software and Microsoft Excel.
• Clear written and verbal communication.
• Initiative, reliability and accountability for completing your work.
• The ability to work on-site at our Leicester head office during the stated hours.

Desirable

• Experience in vehicle rental, leasing, automotive or another busy service business.
• Experience using Xero, Sage Intacct or comparable accounting systems.
• AAT qualification, current AAT study or equivalent practical experience.
• Experience handling rental invoices, customer deposits or multi-company transactions.

A degree is not required.

We value practical experience, sound judgement and a willingness to learn.

What success looks like

Invoices are issued accurately, receipts are allocated promptly and overdue accounts receive consistent follow-up.

Customer queries are investigated, records are complete and the Head of Accounts has dependable information to support reporting and financial decisions.

What we offer

• £33,000–£36,000 annual salary , depending on relevant experience.
• 20 days’ annual leave plus bank holidays.
• Company pension.
• Role-relevant training and development.
• Support and guidance from our Head of Accounts.
• The opportunity to contribute ideas and improve everyday processes.
• Opportunities to take on greater responsibility as your skills and the business develop.

Working arrangements

This is a full-time, permanent position based on-site at our Leicester head office.

Working hours are Monday to Friday, 8am–6pm, including a one-hour unpaid break each day, totalling 45 working hours per week.

Apply

Apply through this advert with your CV and a brief covering note outlining your accounts and credit-control experience.

We would particularly like to hear about a time you resolved an account discrepancy, handled a difficult payment conversation or improved an accounts process.

We are recruiting now. Early availability is welcomed, and existing notice periods will be respected.

Cool Motion UK welcomes applications from candidates of all backgrounds who meet the role requirements.