Accounts Coordinator

About the role

Hotelesque manages a portfolio of furnished short and long-term rental properties on behalf of owners, and accounts is core to keeping that portfolio running. This is an oversight-focused function supervising automated workflows, reviewing owner bills and invoices for accuracy, handling exceptions, and owning controls and reporting across the property portfolio. The ideal candidate adds value through judgement, not data entry.

Key responsibilities

• Owner bill & invoice review - reviewing owner bills and invoices to maintain accuracy; the central focus of the role
• Workflow oversight - overseeing Guesty's automated payments, reconciliation and follow-ups, stepping in on exceptions and flagged items
• Pre-arrival balance oversight - monitoring due balances prior to guest arrival and ensuring nothing slips through the automation
• Deposit compliance - compliance checks on automated deposit handling and refunds
• Month-end oversight - owning the month-end close review, controls, and reporting outputs
• Guest communication (financial) - responding to guest enquiries on invoicing and financial clarifications
• Long-term booking payment plans - understanding the different payment plans and processes for long-term guests and taking the necessary action

Skills & Experience

• Accounting fundamentals - bank reconciliation, AP/AR oversight, deposit compliance, and month-end close
• Automated finance environments - experience working in a systems-driven / automated finance environment
• Xero (or similar) - basic navigation; understands invoice creation, sending invoices, and collecting payment
• Excel - formulas, tables, and variance analysis for reviewing and reporting
• Desired but not essential: Guesty - hands-on experience operating the platform's accounting, payment and reporting features day to day
• Desired but not essential: Hirum experience - reconciliation, invoice review, and financial reporting within the accounting system
• Desired but not essential: Property accounting - short-term / holiday rental accounting, owner statements, bond reconciliation
• Desired but not essential: Microsoft 365 - familiar with Teams and SharePoint; comfortable using Copilot where relevant