Accounts - Customer Service Representative

Melbourne Pathology is one of Victoria’s largest diagnostic pathology laboratories, committed to providing high quality healthcare throughout metropolitan Melbourne, regional Victoria and interstate.

A vacancy exists for a full-time employee in our Accounts Receivable department, working 76 hours per fortnight. The position will require the incumbent to work 5 days per week, between the hours or 8am – 5pm.

Duties will include:

• Answering a high volume of calls
• Assisting patients with their Medical Account enquiries
• Processing various payment types accurately
• Checking data discrepancies with Medicare; DVA; WorkCover; Private Health Funds
• Investigation and follow up outstanding aged accounts
• Strong attention to detail

The successful applicant must have excellent attention to detail, a high level of customer service as well as professional telephone manner, communication skills, show good initiative, be enthusiastic to learn, and the ability to work in a high-pressure environment. Confidentiality is extremely important in this role.

Previous experience in the health care industry or knowledge of the Medicare Rebate system would be highly advantageous.
Please include the following information with your application:

• Confirmation of your current residency and right to work in Australia
• The notice period you would require to commence employment

For further information, please contact Kerrin Demaj via email at [email protected].

Applications
Applications close Tuesday 20 October and should be sent via email to [email protected].
Only applicants who are successfully selected for an interview will be contacted following application.