Accounts Manager

We are looking for a proactive, organised and customer-focused Account Manager to join our growing team at Glorious Logistix.

This is an excellent opportunity for someone who enjoys building strong customer relationships, solving problems and working in a fast-paced environment where no two days are the same.

As an Account Manager, you will be a key link between our clients and warehouse operations, ensuring orders are processed efficiently, customer expectations are managed effectively and the highest standards of service are consistently delivered.

Reporting to the Head of Account Management, you will take ownership of your allocated client accounts, ensuring clear communication, accurate information and a proactive approach to resolving issues.

We are looking for someone who takes pride in their work, demonstrates excellent attention to detail and understands the importance of teamwork in delivering an outstanding customer experience.

Key Responsibilities

Client Relationship Management

• Act as the main point of contact for your allocated client accounts, building and maintaining positive, professional relationships.
• Respond promptly and professionally to customer enquiries via email and telephone.
• Provide regular updates on orders, deliveries, stock availability and any operational issues.
• Proactively manage customer expectations, ensuring clear and accurate communication at all times.
• Investigate customer complaints and work towards timely, effective resolutions.

Order Processing & Account Administration

• Manage and coordinate customer orders, ensuring all information is accurate and processed within agreed timescales.
• Arrange delivery bookings and complete the necessary documentation.
• Maintain accurate customer account records and ensure information is kept up to date.
• Monitor outstanding orders and follow up on any delays or potential issues.
• Organise and prioritise daily workloads to ensure deadlines and customer requirements are met.

Warehouse & Inventory Coordination

• Work closely with warehouse operations to ensure orders are processed, picked, packed and dispatched accurately and on time.
• Liaise with warehouse colleagues regarding stock availability, incoming deliveries and order requirements.
• Assist with investigating stock discrepancies and coordinating resolutions with the relevant teams.
• Ensure customer instructions and requirements are clearly communicated to warehouse operations.
• Identify potential operational issues early and take appropriate action to minimise disruption.

Reporting & Continuous Improvement

• Prepare and maintain accurate customer reports, including order performance, inventory information and service updates.
• Monitor account activity and highlight any recurring issues or areas for improvement.
• Support improvements to internal processes, communication and customer service standards.
• Work collaboratively with colleagues to improve efficiency and deliver a consistent, high-quality service.

About You

We are looking for someone who is confident, professional and capable of managing several customer accounts while maintaining excellent attention to detail.

The ideal candidate will have:

• Previous experience in account management, customer service or a similar customer-facing role.
• Excellent written and verbal communication skills.
• Strong organisational skills and the ability to manage competing priorities.
• A proactive, solutions-focused approach to problem-solving.
• The confidence to manage challenging conversations professionally.
• Excellent attention to detail and a commitment to accuracy.
• Good IT skills, including Microsoft Outlook and Excel.
• The ability to work independently while contributing positively to a wider team.
• A positive attitude, a willingness to learn and a strong sense of accountability.

Desirable but not essential:

• Previous experience within logistics, warehousing, distribution or third-party logistics (3PL).
• Experience using warehouse management systems (WMS).
• An understanding of order fulfilment, inventory control and delivery processes.
• Experience managing multiple client accounts.

What We Offer

At Glorious Logistix, we believe that strong customer relationships and effective teamwork are essential to delivering excellent service.

You will be joining a busy and developing business where your contribution matters, your ideas are valued and you will have the opportunity to develop your skills and knowledge within the logistics industry.

We are looking for someone who wants to become an important part of our team, take ownership of their responsibilities and contribute to the continued success of the business.

How to Apply

If you are organised, customer-focused and enjoy working in a busy, team-oriented environment, we would love to hear from you.

Apply today with your CV and tell us why you would be a great addition to the Glorious Logistix team.

Pay: £27,000.00-£30,000.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking

Experience:

• Account management: 2 years (required)
• Logistics: 2 years (required)

Work Location: In person