Accounts manager

JOB DETAILS
1)Be the primary point of contact and build long-term relationships with customers

2)Help customers through email, phone, online presentations, screen-share and in person meetings

3)Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

4)Ensure the timely and successful delivery of our solutions according to customer needs and objectives

5)Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

6)Forecast and track key account metrics

7)Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

8)Enhance department and organization s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

9)Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis

10)Monitor and analyze customer s usage of our product

11)Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
FUNCTIONAL AREA
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