Accounts Operations Supervisor

We are looking for an Accounts Operations Supervisor who will oversee the operational performance of assigned client accounts and ensure the effective management of deployed manpower.

The position is responsible for supervising Field Coordinators and monitoring Disers, merchandisers, and other field employees to ensure proper attendance, deployment, productivity, compliance, documentation, and overall account performance.

Key Responsibilities

Account Operations

• Oversee the day-to-day operations of assigned client accounts.
• Ensure that manpower deployment is aligned with approved client requirements.
• Monitor staffing levels, vacancies, replacements, transfers, and deployment concerns.
• Ensure smooth implementation of operational procedures across assigned accounts.
• Monitor account performance and identify operational risks and areas for improvement.
• Coordinate with Recruitment and HR regarding manpower requirements and replacement needs.

Supervision of Field Coordinators

• Directly supervise and provide guidance to assigned Field Coordinators.
• Set daily and weekly operational priorities for Field Coordinators.
• Monitor Field Coordinators' site visits, employee monitoring, reports, and account activities.
• Review and validate Field Coordinator reports and documentation.
• Coach Field Coordinators regarding field supervision, reporting, communication, and issue resolution.
• Evaluate Field Coordinator performance and recommend appropriate development or corrective actions.

Field Employee Monitoring

• Oversee merchandisers, bundlers, and other deployed field employees under assigned accounts.
• Monitor attendance, punctuality, productivity, appearance, conduct, and work performance.
• Ensure field employees follow company policies and client-specific requirements.
• Monitor daily deployment and identify unauthorized absences, manpower shortages, or performance issues.
• Coordinate employee replacements, transfers, and deployment adjustments when necessary.
• Conduct regular field visits and spot checks to validate actual deployment and performance.

Operational Compliance

• Ensure compliance with client procedures, account requirements, and company policies.
• Monitor required reports, documentation, attendance records, photos, inventory records, and other operational requirements.
• Conduct field audits and account inspections.
• Identify non-compliance and recommend corrective actions.
• Immediately escalate serious incidents, safety concerns, employee violations, or client issues to management.

Reporting and Monitoring

• Review and consolidate daily, weekly, and monthly operational reports.
• Monitor manpower deployment and account performance through trackers and monitoring systems.
• Prepare account status reports and operational updates for management.
• Track attendance, performance, manpower requirements, incidents, and unresolved concerns.
• Maintain accurate records for all assigned accounts.

Client and Internal Coordination

• Coordinate with client representatives regarding operational requirements and manpower concerns.
• Work closely with the Client Services team, HR, Recruitment, Payroll, and other internal departments.
• Respond to operational concerns and ensure timely resolution.
• Participate in client meetings, account reviews, audits, and operational discussions.
• Support the implementation of new accounts and manpower transitions.

Team Leadership

• Lead and motivate Field Coordinators and deployed personnel.
• Promote accountability, discipline, teamwork, and professional conduct.
• Conduct regular operational briefings and coaching sessions.
• Ensure that Field Coordinators understand their responsibilities and account targets.
• Recommend improvements to field operations and manpower management processes.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Human Resources, or a related field.
• At least 2–3 years of experience in operations, manpower/staffing, field supervision, account management, or related work.
• Experience supervising Field Coordinators, merchandisers, or other field personnel is highly preferred.
• Experience handling multiple client accounts is an advantage.
• Strong leadership and people-management skills.
• Good understanding of manpower deployment and field operations.
• Strong communication, coordination, and problem-solving skills.
• Excellent organizational and reporting skills.
• Proficient in Microsoft Office/Google Workspace.
• Willing to conduct regular field visits and travel to assigned accounts.
• Able to work under pressure and handle multiple operational concerns simultaneously.
• Results-oriented, proactive, and highly accountable.

Pay: Php28,000.00 - Php30,000.00 per month

Work Location: In person