Accounts Payable

Job Title: Accounts Payable

City: Cebu

State/Province: Cebu State

Posting Start Date: 9/3/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

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Do

Support process by managing transactions as per required quality standards

Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner

Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue

Update own availability in the RAVE system to ensure productivity of the process

Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions

Follow standard processes and procedures to resolve all client queries

Resolve client queries as per the SLA’s defined in the contract

Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients

Identify and learn appropriate product details to facilitate better client interaction and troubleshooting

Document and analyze call logs to spot most occurring trends to prevent future problems

Maintain and update self-help documents for customers to speed up resolution time

Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution

Ensure all product information and disclosures are given to clients before and after the call/email requests

Avoids legal challenges by complying with service agreements

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Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions

Assist clients with navigating around product menus and facilitate better understanding of product features

Troubleshoot all client queries in a user-friendly, courteous and professional manner

Maintain logs and records of all customer queries as per the standard procedures and guidelines

Accurately process and record all incoming call and email using the designated tracking software

Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business

Organize ideas and effectively communicate oral messages appropriate to listeners and situations

Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

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Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

Undertake product trainings to stay current with product features, changes and updates

Enroll in product specific and any other trainings per client requirements/recommendations

Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client

Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver

No Performance Parameter Measure

1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback

2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Role Summary

The B1 VMD Process Associate is responsible for executing Vendor Master Data and Accounts Payable support activities with high levels of accuracy, compliance, and productivity. The role requires processing vendor-related requests, validating supporting documentation, maintaining audit trails, and ensuring service levels are met.

The associate will work closely with teams located in Cebu and Chennai to ensure seamless service delivery, process standardization, and business continuity.

Vendor Master Data Processing

Process vendor creation, modification, activation, deactivation, and maintenance requests.

Validate supporting documentation and approvals before processing requests.

Perform duplicate checks and data validation to ensure data accuracy and integrity.

Maintain complete and accurate vendor records in accordance with process guidelines.

Workflow and Queue Management

Manage requests through GMB and workflow management tools.

Monitor assigned queues and ensure timely completion of requests within SLA.

Prioritize workload based on business requirements and urgency.

Complete the daily allocation of assigned requests and provide an end-of-day status update on allocation completion to the B3 Lead.

Escalate exceptions, delays, and process issues to the B3 Lead.

Compliance and Controls

Adhere to SOPs, desktop procedures, and process controls.

Ensure compliance with audit, regulatory, and company requirements.

Maintain complete supporting documentation and audit evidence.

Follow maker-checker and approval controls as defined by the process.

Quality and Continuous Improvement

Participate in quality reviews and corrective actions.

Support process improvement initiatives.

Identify root causes of errors and recommend preventive measures.

Contribute to knowledge management and process documentation.

Collaboration and Communication

Work closely with Cebu and Chennai delivery teams.

Participate in team meetings, training sessions, and operational reviews.

Communicate effectively with internal stakeholders and business users.

Provide timely updates on process issues, risks, and operational metrics.

Qualifications

Bachelor's Degree in Accounting, Finance, Commerce, Business Administration, or related field

4 to 5 years of experience in Vendor Master Data (VMD) and/or Accounts Payable process es

Experience with ERP systems and vendor management processes

Exposure to process transitions and stabilization activities

Experience working in a BPO or Shared Services environment.

Hands-on experience using GMB and workflow management tools.

Experience handling high-volume transaction processing environments.

Experience working with SLA, productivity, and quality targets.

Mandatory Skills: Procurement(MDM) .

Experience: 1-3 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.