Accounts Receivable Analyst - Collections

JD : Account Receivable Analyst - Collections

SUMMARY

The Accounts Receivable Analyst will be responsible for the management of the daily dispute management and collections activities for customer accounts. This position will handle collection activities on past due customer accounts, including emails and calls, interfacing with Boyd sales and other Boyd related departments, to provide prompt and courteous follow up to customers.

This position will report to the Global Manager of Credit and Collections on a day-to-day basis, based in the US. The Boyd Centre of Excellence oversight will be provided by the manager based in Chennai India.

Shift Timings: 5:00 PM to 2:00 AM

Location: Perungudi,OMR, Chennai

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform accounts receivable collection activities to include collection calls by phone to clients regarding past due invoices and establishing payment arrangements
• Respond to client inquiries via phone and email regarding account or billing issues
• Auditing clients accounts to ensure accuracy of their invoices
• Manage customer releases and customer credit holds, with proper internal Boyd socialization with sales
• Customer claims and dispute management
• Maintains confidentiality
• At work on time. At times flexible committing to longer hours as required and necessary to reach goals
• Willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning decisions; Includes appropriate people in decision-making process;
• Makes timely decisions.
• Remains open to other's ideas and tries new things; Shares expertise with others; Gives and welcomes feedback; Contributes to building a positive team spirit; Asks for and offers help when needed.
• Operates with continuous improvement mindset; applies feedback to improve performance

PERSONAL CHARACTERISTICS

• Ability to multi-task in a fast-paced environment
• Highly organized for customer and team follow up as required
• Strong attention to detail and high accuracy level
• Strong problem-solving skills
• Computer proficiency on MS Office (Microsoft Outlook, Word, Excel), products and ERP (Dynamics, Oracle, Epicor) are a Plus
• Strong math skills, including multiplication, units of measure, fractions, whole numbers and decimals and percentages
• Excellent verbal and written communication skills, including in English
• Strong interpersonal skills and the ability for appropriate messaging
• Strong motivation and team orientation
• Reacts well under pressure

EDUCATION and EXPERIENCE

• Associates Degree or Bachelors Degree in Accounting or Finance preferred.
• 2 years of prior work experience in business-to-business position
• Excellent English is a must, including the ability to read, write and speak
• ERP system capabilities, including experience with Epicor a plus