Accounts Receivable Analyst (Collections)

Industry: Finance & Accounting

Location: Needham, MA

Compensation: $28.00–$32.00 per hour

Benefits: Medical, dental, vision, and 401(k) benefits.

Work Schedule: Full-time, business hours.

Type: Temp-to-Perm.

Position Summary

We are seeking an experienced Accounts Receivable Analyst to support collections and resolve outstanding customer balances within a large, complex business services environment. This hands-on role will focus on following up on aged receivables, communicating directly with customers regarding past-due invoices, researching payment discrepancies, and driving timely resolution of outstanding balances.

The ideal candidate is comfortable making collection calls, independently managing a high volume of accounts, and partnering with internal teams to resolve billing and payment issues. This position offers strong potential for permanent conversion.

Responsibilities

• Manage collections for outstanding and past-due customer accounts, prioritizing aged receivables to improve cash flow.
• Contact customers by phone and email to follow up on unpaid invoices, confirm payment status, and secure payment commitments.
• Research and resolve payment discrepancies, short payments, deductions, and disputed balances.
• Investigate aging reports to identify collection issues and determine appropriate next steps.
• Partner with internal teams to resolve billing discrepancies and remove barriers to payment.
• Reconcile customer accounts across multiple systems to ensure accurate balances and payment records.
• Apply cash receipts and post customer payments accurately and promptly.
• Maintain detailed records of collection activities, customer communications, disputes, and payment commitments.
• Track collection progress, escalate unresolved accounts, and provide updates on outstanding balances.
• Assist with AR cleanup initiatives by researching and resolving aged or unapplied items.
• Support month-end AR reconciliations and reporting as needed.

Qualifications Required

• Bachelor's degree in Accounting, Finance, or a related field.
• 2+ years of hands-on accounts receivable and/or collections experience.
• Experience following up on past-due invoices and resolving outstanding customer balances.
• Comfortable making collection calls and conducting frequent customer outreach.
• Proven ability to research payment discrepancies and resolve account-level issues.
• Strong understanding of AR aging, account reconciliations, and cash application.
• Ability to independently manage a high volume of accounts and prioritize collection efforts.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.

Preferred

• Experience with B2B collections.
• Familiarity with ERP systems and working across multiple platforms.
• Experience in a large, multi-entity, or complex business environment.
• Previous involvement in AR cleanup, aged receivables recovery, or systems migration projects.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.