Accounts Receivable Analyst(Billing)

ACA Group is seeking an experienced Accounts Receivable (AR) Billing Analyst to support core billing operations. The role involves reviewing customer account setups, generating accurate invoices, and conducting project and account reviews and reconciliations. The successful candidate will ensure billing accuracy and compliance with client contracts and internal controls while collaborating with cross-functional teams to resolve issues and enhance customer satisfaction.

Key Responsibilities

• Process high-volume billing activities on a daily, monthly, and quarterly basis in accordance with client contracts, internal workflows, and established controls.
• Review billing transactions for accuracy, identify discrepancies, and coordinate with managers and stakeholders to resolve billing queries and disputes promptly.
• Manage billing follow-ups to support collection efforts, monitor outstanding or problematic accounts, and facilitate timely resolution.
• Manage and resolve billing-related Zendesk tickets, ensuring appropriate prioritization and escalation when required.
• Collaborate with Sales Account Executives and Customer Success Managers to address customer billing requirements and maintain a high level of customer satisfaction.

Required Education and Experience

• 1 4 years of experience in billing operations within a high-volume, fast-paced environment.
• Bachelor's degree in Business Administration, Accounting, or a related field.

Required Skills and Competencies

• Ability to exercise discretion and make independent decisions on matters of significance.
• Strong professional integrity, accountability, and dependability.
• Flexibility and adaptability to new initiatives and changing business or client requirements.
• Ability to work effectively in a fast-paced, small-team environment.
• Strong organizational, multitasking, and prioritization skills.
• Ability to work independently and maintain effective working relationships with colleagues and clients.
• Strong problem-solving skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Strong proficiency in Microsoft Excel and working knowledge of Microsoft Office applications, Adobe Acrobat, and internet-based tools.
• Self-motivated, goal-oriented, and proactive in professional development.
• Willingness to take initiative and contribute to internal and external projects.

Preferred Skills

• Working knowledge of Salesforce, Certinia, and Workday will be considered an advantage.

Benefits and Perks

ACA Group offers a competitive compensation package with performance-based rewards and recognition. Benefits include:

• Medical coverage fully funded by ACA for employees and their families.
• Maternity, fertility, and wellness programs.
• Personal Accident Insurance and Group Term Life Insurance.
• Employee discount programs and Employee Resource Groups.
• Paid holidays, privilege leave, casual/sick leave, and other leave benefits to support employee well-being.