Accounts Receivable (A/R) Associate

Work Arrangement: Onsite
Work Schedule: 9:00 PM – 6:00 AM

Job Description

We are looking for a detail-oriented and organized Accounts Receivable (A/R) Associate to support the daily operations of our Accounts Receivable team. The successful candidate will be responsible for invoicing, payment processing, collections, account reconciliation, and customer account maintenance.

You will work closely with the A/R Supervisor and A/R Manager to ensure timely collection of outstanding balances, accurate financial records, and excellent customer service.

Key Responsibilities

• Generate and distribute accurate and timely customer invoices.
• Process and apply customer payments through checks, ACH, wire transfers, and credit cards.
• Process approved adjustments, credit memos, and refunds.
• Maintain accurate customer account records and supporting documents.
• Monitor outstanding balances and follow up on overdue accounts.
• Send payment reminders and collection notices as needed.
• Communicate with clients regarding invoices, payments, and account concerns.
• Resolve billing discrepancies, payment disputes, and account issues.
• Reconcile customer accounts and research unapplied payments.
• Maintain and monitor Accounts Receivable aging reports.
• Assist with month-end closing and A/R-related reports.
• Process payment and payment link requests.
• Handle client follow-ups regarding collections and outstanding payments.
• Review and resolve invoice/bill and order discrepancies.
• Update billing and client contact information.
• Deactivate and reactivate accounts due to unpaid invoices.
• Monitor client orders and process account or billing changes.
• Coordinate with Sales, Customer Service, Operations, and Finance teams to resolve account concerns.
• Support audits, special projects, and process improvement initiatives.

Qualifications

• Associate’s degree in Accounting, Finance, Business Administration, or a related field is preferred.
• 1–3 years of experience in Accounts Receivable, billing, collections, or accounting is preferred.
• Basic knowledge of accounting principles and Accounts Receivable processes.
• Proficient in Microsoft Office, particularly Microsoft Excel.
• Experience with ERP or accounting systems is an advantage.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Good organizational and problem-solving skills.
• Ability to manage multiple tasks and meet deadlines.
• Customer-service oriented and able to communicate professionally with clients.
• Ability to work independently and effectively within a team.

Key Competencies

• Attention to Detail
• Customer Service
• Communication Skills
• Problem Solving
• Time Management
• Organization
• Teamwork
• Accountability
• Data Entry and Record Management