Accounts Receivable Assistant

Accounts Receivable Assistant

6-month fixed-term role providing transactional and administrative support to the Accounts Receivable team, working to established procedures under the direction of the Accounts Receivable Specialist.

Job Description:

• Create invoices and credit notes in line with approved authorisations, and process refunds once approved.
• Generate and upload the daily invoice batch file into the external bank accounting system for invoice financing, following the established daily procedure.
• Prepare and distribute customer statements.
• Accurately enter and allocate payments received against outstanding invoices in accordance with customer remittances, and follow up missing or unclear remittance advice.
• Process credit card payments.
• Monitor the aged debtors ledger and carry out first-level collections follow-up by email and phone on allocated accounts, recording all customer contact and promises to pay.
• Escalate disputed, high-risk or long-overdue accounts to the Accounts Receivable Specialist, including any account approaching stop-credit or recovery action.
• Prepare regular aged debtor and collections status reports for review by the Accounts Receivable Specialist and management.
• Assist with the setup of new accounts – issue and collect application paperwork, check documentation is complete and accurate, and submit for credit assessment and approval.
• Maintain and update customer master records to ensure email and contact information are accurate and current.
• Investigate and resolve routine account discrepancies and billing queries, referring more complex or disputed matters to the Accounts Receivable Specialist.
• Liaise with internal stakeholders across sales, customer service and warehouse to resolve queries and claims.
• Provide support to Sales Hub as well as Web Connect.
• Maintain accurate accounts receivable filing and documentation, and assist with month-end and audit support tasks as directed.
• Perform ad-hoc duties as required.

Qualifications:

• Bachelor’s Degree in Accounting, Finance, or any related field (or currently studying towards one).
• Previous experience in Finance Support, Accounts Receivable, or a similar transactional accounting role is a plus.
• Experience with Infor M3 or Infor M-Suite is a plus.
• Familiarity with accounting software and working knowledge of Microsoft Excel (sorting, filtering and basic formulas).
• High level of accuracy and attention to detail when processing high volumes of transactions.
• Strong time management and the ability to work to daily and weekly deadlines.
• Able to follow established finance processes, work accurately under supervision, and escalate issues promptly.
• Good written and verbal communication skills, comfortable dealing with customers and internal teams by phone and email.
• Available for a 6-month fixed-term engagement.