Accounts Receivable Associate - AR Calling

About Hexnode:

Hexnode, the award-winning Unified Endpoint Management (UEM) platform from Mitsogo Inc., helps businesses globally secure and manage their device fleets. With a rapidly expanding international customer base ranging from small businesses to Fortune 500 companies, we are looking for dedicated professionals to join our finance and operations team to ensure smooth and efficient billing cycles.

Role Summary:

We are seeking a proactive and detail-oriented Accounts Receivable (AR) Caller to manage B2B collections and maintain healthy cash flow for the company. In this role, you will be the primary point of contact for international clients regarding outstanding invoices, payment discrepancies, and billing inquiries. The ideal candidate possesses excellent communication skills, a firm yet professional telephone etiquette, and a strong understanding of B2B SaaS billing processes.

Key Responsibilities:

• B2B Collections: Proactively contact global clients (via phone and email) to follow up on past-due invoices and secure payment commitments.
• Query Resolution: Investigate and resolve billing discrepancies, tax compliance issues, or payment disputes by coordinating with internal Sales, Customer Success, and Billing teams.
• Account Management: Monitor and maintain assigned accounts, reducing Days Sales Outstanding (DSO) and minimizing bad debt.
• Payment Processing Assistance: Guide clients through various international payment methods (wire transfers, credit cards, ACH, etc.) and assist with portal navigation.
• Reporting & Documentation: Maintain accurate, up-to-date records of all collection activities, customer interactions, and payment statuses in the CRM and accounting software.
• Relationship Building: Ensure a positive customer experience while enforcing company payment terms, balancing persistence with exceptional customer service.

Qualifications & Requirements:

• Experience: 1 to 3 years of proven experience in Accounts Receivable, Collections, or an International Voice Process role.
• Communication Skills: Exceptional verbal and written English communication skills. Ability to articulate financial details clearly and negotiate payments professionally.
• Educational Background: Bachelor’s degree in Commerce, Finance, Business Administration, or a related field.
• Global Readiness: Willingness to work in flexible shifts to overlap with US, UK, or EMEA business hours as required by the client base.
• Core Competencies: Strong analytical skills, attention to detail, and the ability to remain calm and persuasive in difficult conversations.