Accounts Receivable Associate

Conduct collection calls to customers to:

• Follow-up and confirm customer payment for collection including payment for invalid deductions
• confirm payment amount and determine corresponding reference invoices
• recognize and endorse customer disputes and follow through until resolution
• confirm details of unidentified deduction and unapplied collection for proper tagging of reason codes

Schedule and monitor daily field collection assignments to ensure payments are collected accordingly.

Tag invoices with disputes according to reason codes

Maintain collection notes to track customer responses and feedbacks in SAP Collection Management

Log received customer disputes raised in SA Dispute Management

Prepare collection opportunity and risks

Prepare collection letters as per policy

Prepare Top 10 Overdue remarks as per SBU requirement

Attend and resolve Askfinance tickets assigned to collection team

Monitor and ensures assigned accounts have been issued SOA

Prepare and issue collection letters based on customer aging balances

Prepare the invoice application for direct deposit payments