Accounts Receivable Associate

Accounts Receivable Associate

The Accounts Receivable Associate resolves outstanding patient accounts for Ohio Billing's EMS, fire, and ambulance transport clients. The work centers on three things: following up with insurance companies on claim status, investigating why claims are denied, and contacting patients to obtain insurance information.

This role suits someone who is very organized with paperwork, comfortable navigating payer websites, and knowledgeable about health insurance.

Duties & ResponsibilitiesInsurance follow-up and claim status

• Contact insurance companies by phone, email, and payer website to check the status of outstanding claims
• Follow up on each account regularly until payment is resolved
• Work assigned accounts receivable on a regular basis

Denial investigation and appeals

• Investigate why a claim was denied and determine what is needed to resolve it
• Use company-approved AI tools to help generate appeals, reviewing each for accuracy before it is submitted
• Pursue all avenues for account closure, including payer websites, hospitals, insurance companies, and patients

Patient outreach and insurance verification

• Call patients to request the insurance information needed to bill a claim
• Verify patients' insurance coverage and eligibility
• Enter and verify all patient information
• Use proper phone and email etiquette and provide good customer service

Documentation and compliance

• Adhere to HIPAA guidelines at all times
• Carefully and appropriately organize documentation for patient accounts

General

• Work in multiple software programs throughout the day
• Cross-train to assist with other duties
• Perform other duties, listed or not, as required or directed by management
• Perform all duties and tasks to the best of your ability

Qualifications Required

• High school diploma or general education degree (GED)
• Knowledge of Medicare, Medicaid, commercial, and HMO insurance
• Familiarity with insurance companies and the accounts receivable process
• Experience working with remittance advice
• Fluent website navigation skills and comfort learning and working in multiple software programs, including AI tools
• Excellent communication and interpersonal skills, including professional phone and email etiquette
• Strong organizational and follow-up skills
• Analytical skills to evaluate data and make operational decisions
• General office skills, including Microsoft Office and experience operating printers, scanners, and fax machines
• Quick learner who adapts to change and can multitask in a fast-paced environment
• Dependable, reliable, and trustworthy, with an excellent attendance record and punctuality

Helpful, but not required

• Understanding of medical terminology

Benefits

• Company-paid dental and vision insurance
• SIMPLE IRA with company match
• $25,000 in company-paid life insurance
• Additional ancillary insurance options
• Work from home after six months

Please note: we currently do not offer health insurance.

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Life insurance
• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• Accounts Receivable: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: Hybrid remote in Bolivar, OH 44612