Accounts Receivable Associate – E-Commerce

Job Overview:

The Accounts Receivable Associate is responsible for managing customer accounts, processing incoming payments, monitoring outstanding balances, and ensuring timely collections. This role supports the company's cash flow by maintaining accurate records and resolving billing and payment discrepancies.

Key Responsibilities:

• Generate and issue customer invoices accurately and on time.
• Record and reconcile incoming payments from customers and online payment platforms.
• Monitor accounts receivable aging and follow up on overdue accounts.
• Investigate and resolve billing discrepancies and payment issues.
• Reconcile customer accounts and maintain accurate financial records.
• Prepare accounts receivable reports and support month-end closing activities.
• Coordinate with the sales, customer service, and finance teams to resolve account concerns.
• Maintain proper documentation of invoices, payments, and customer communications.
• Ensure compliance with company policies and accounting procedures.
• Assist with audits by providing accounts receivable documentation.

Qualifications:

• Bachelor's degree in Accountancy, Accounting Technology, Finance, or a related field.
• At least 1–2 years of experience in accounts receivable or general accounting, preferably in an eCommerce and retail environment.
• Knowledge of accounts receivable processes and basic accounting principles.
• Proficiency in Microsoft Excel and accounting/ERP systems.
• Strong analytical, organizational, and problem-solving skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• High level of integrity and professionalism.