Accounts Receivable

Client Service Accounts Receivable

PART-TIME

Jeff Wilson Pool Service has a dedicated and professional staff of 65+ employees and has been serving the Naples community since 1985.

We are looking for a friendly and detail-oriented person to join our team. You will help clients with all of their questions related to pool services and manage basic billing tasks. Client Services/Accounts Receivable is responsible for ensuring invoices are posted and sent, and all incoming payments are received and processed. This role requires individuals to keep a precise record of all incoming correspondence, payments and to contact clients to ensure outstanding invoices are paid. This is a Client Services position with a strong focus on AR.

Main Duties

Answer and respond to customer calls, texts and emails in a timely and helpful way.

Help clients with inquiries about their pool services and other services we offer.

Perform various administrative duties such as filing, scanning, and vendor correspondence.

Assist maintenance, repair and renovation teams with internal tasks.

Assist Directors and Managers with miscellaneous administrative tasks.

Help clients understand their invoices, statements, and account balances.

Process customer payments, credits, and basic billing adjustments.

Manage past due collections by contacting clients with past-due accounts in a polite, professional manner to secure payments.

Work with the other team members to fix billing errors or payment disputes.

Update customer account files with new data and payment notes.

Skills and Qualifications

1 year of experience in customer service, office admin, or basic accounting/AR.

QuickBooks (Desktop and online) and Microsoft Office experience a plus.

Clear communication skills.

Patience, active listening, and problem-solving skills.

Great client service skills, self-motivated, and a team player.

High degree of accuracy and attention to detail.

High School Diploma