Accounts Receivable - Collections

Job Summary

We are looking for an experienced Accounts Receivable (AR) - Collections professional with hands-on experience in B2B collections, cash applications, accounts receivable management, and customer account reconciliation. The ideal candidate should have excellent US voice communication skills, as this role involves frequent interaction with US-based customers and internal stakeholders through phone calls and other voice channels. The candidate should be confident in handling collection calls, resolving payment-related queries, negotiating payment commitments, and maintaining professional customer relationships.

Qualifications

• Bachelor s degree in commerce, Accounting, Finance, Business Administration, or related field.
• 6-8 years of experience in B2B voice-based collections or customer service process with at least 3+ years of experience in US collections.
• Excellent US voice communication skills with strong verbal English proficiency.
• Ability to handle high call volumes and work under pressure.
• Good knowledge of MS Excel, including VLOOKUP/XLOOKUP, Pivot Tables, filters.
• Ability to work independently and meet collection and productivity targets.
• Proven experience as a Collection Specialist in B2B or in a similar role
• Strong knowledge of debt collection regulations and best practices
• Ability to manage multiple accounts and prioritize tasks effectively
• Strong analytical skills with attention to detail
• Ability to work independently and as part of a team
• Knowledge of ERP/accounting systems such as SAP, Oracle, NetSuite, Microsoft Dynamics, or similar platforms.
• Experience handling disputes, deductions, short payments, and unapplied cash

Responsibilities

• We are seeking a dedicated and detail-oriented Collection Specialist to join our dynamic team.
• As a Collection Specialist, you will play a crucial role in managing the company s receivables and ensuring timely payments from clients.
• Your primary responsibility will be to establish effective communication with clients to resolve outstanding debts while maintaining a positive relationship.
• You will analyze account statuses, send out collection letters, and make phone calls in a professional manner.
• The ideal candidate will possess excellent negotiation skills, and the ability to handle sensitive situations with tact and professionalism.
• This role involves collecting debt from our clients; it therefore requires a careful and professional approach.
• While persistence is important, aggressive collection tactics will not be permitted, and all interactions must maintain a respectful and client-focused tone.
• If you are motivated, organized, and capable of delivering results in a fast-paced environment, we encourage you to apply.
• Contact clients to collect payments on outstanding invoices
• Review account details and identify any discrepancies or disputes
• Maintain accurate and updated records of all collection activities
• Collaborate with the other teams to understand customer accounts
• Analyze account aging reports to prioritize collection efforts.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.