Accounts Receivable Coordinator

Description:

Position Purpose: The Accounts Receivable (AR) Coordinator will be responsible for processing daily lockbox batches from payment processors in the system to owner accounts. The AR Coordinator works to process any payments and checks timely as well as process any returns or adjustments timely to maintain accurate owner ledgers. This position works closely with other members of the Receivable team to ensure timely response to owner billing inquiries and makes appropriate adjustments and maintains impeccable records. This position reports directly to the Receivables Supervisor and requires in office work.

Key Responsibilities and Accountabilities:

• Daily processing of lockbox batch from payment processors to owner accounts on the day of receipt.
• Monitor and scan in checks received in the office including homeowner payments (blocked and active), miscellaneous, and bankruptcy checks and handle accordingly on the day of receipt.
• Process homeowner linked account requests and process accordingly.
• Apply any bank associated fees and communicate charges to owners accordingly. Remove owners from ACH/eChecks when the account is bounced.
• Research and accurately apply refunds upon request for owner accounts.
• Accurately and timely process homeowner account adjustments, and escalating requests based on specific requirements.
• Respond to overflow of daily homeowner billing requests and inquiries within one day of receipt.
• Assist as needed for processing and updating delinquent accounts or requests for payment plans, and lien letters.
• Follow up, collection and allocation of any payments or partial payments received
• Attend and actively participate in all departmental functions (e.g., monthly meeting, training, etc.)
• Other accounting duties as assigned.

Requirements:

Knowledge & Skill Requirements:

• 2+ years bookkeeping or accounts receivable experience
• Experience is HOA or Property Management industry a plus
• Knowledge of accounting principles, practices, and procedures
• Knowledge of Microsoft Office Products (Word, Excel) at a proficient level
• Professional communication skills to include phone, interpersonal, written, verbal, etc.
• Ability to meet deadlines, self-motivated, team player
• Investigative and research skills
• Strong organizational skills