Accounts Receivable Processor

Summary of Essential Functions

• Perform a variety of clerical tasks, including typing, copying, sorting, distributing, scanning, mailing documents, and completing assigned WQ’s.
• Accurately process data entry into the computer system, handling confidential records with care and attention to detail.
• Adhere to hospital and patient confidentiality policies to ensure compliance and privacy.
• Must have the skills to copy documents effectively and with accuracy as well as well as handle a variety of special projects for the Collections Department with great time sensitivity.
• Performs assigned clerical tasks including but not limited to directing or answering inquiries from employees, patients, patient families, and visitors.

Educational Requirements

• High school diploma or equivalent.
• Strong communication skills, both verbal and written, with proficiency in English.

Qualifications/Knowledge/Skills/Abilities:

• Strong organizational skills with the ability to prioritize tasks based on written and   verbal instructions.
• Capable of typing at a minimum speed of 45 words per minute, ensuring accuracy in spelling and grammar when documenting patient account notes.
• Availability to work a 40-hour week, Monday through Friday, with the flexibility to work additional hours as needed.
• Collaborative team player, contributing to overall effectiveness and productivity.
• Basic understanding of debits and credit for account charging and adjustment posting
• Ability to communicate with other persons effectively and courteously over the phone and in person. Demonstrates patient, tact, and persistence to obtain required information for positive results.

Duties and Responsibilities

• Sort, prepare, and distribute daily mail, ensuring timely delivery of insurance-related documents.
• Print and mail insurance claims and medical records to third-party insurers, adhering to strict attention to detail.
• Review, sort, and distribute patient letters, ensuring proper attachments are included before mailing.
• Process and distribute daily claim runs to appropriate staff, ensuring accuracy and confidentiality.
• Handle emailed insurance requests promptly, following confidentiality guidelines and procedures.
• Respond promptly to coworker requests for itemized bills, ensuring accuracy and timeliness.
• Complete assigned work queues (WQs) within deadlines.
• Scan, index, and route correspondence to appropriate WQs, ensuring accurate correspondence types are selected for proper WQ routing and automation workflows.
• Requires good critical thinking skills to investigate credits on accounts.
• Works with insurance follow up team to review insurance credits for refunds.
• Responds timely to request from coworkers and patients on refund request
• Enter account comments and refer inquiries to the appropriate billing staff according to established procedures.
• Works with accounting to resolve uncashed checks to review for state unclaimed
• Maintain proper stock levels for fax and copy machines, replenishing paper as needed by the end of the shift.
• Monitor office and billing supply levels, notifying the Admin Assistant when inventory is low to place orders.
• Collaborate with billing clerk and refund clerk to cover duties as needed and ensure smooth workflow.
• Perform additional tasks as required to support the team and ensure operational efficiency.