Accounts Receivable Representative

About DRDA, LLC

DRDA is committed to providing exceptional client service and maintaining accurate financial records. Our culture emphasizes teamwork, professionalism, and clear communication.

About the Role

The Accounts Receivable Clerk is responsible for supporting DRDA's client billing and payment collection process by ensuring invoices, payments, account notes, statements, and client communications are handled accurately, timely, and professionally. This role helps maintain accurate bookkeeping records by posting incoming payments, monitoring client account activity, following up on outstanding balances, and responding to client billing questions.

Responsibilities

• Prepare, send, and support client invoices, statements, payment reminders, and account communications.
• Monitor the On Hold list and add or remove client holds as appropriate based on account status and internal direction.
• Monitor failed payments, research payment issues, and remove or correct payments when needed.
• Monitor activity to ensure payments are posting correctly and to the correct client ID.
• Post and process client payments accurately and timely in the appropriate systems and payment portal.
• Review Accounts Receivable reports to identify outstanding balances, credit balances, retainers, payment issues, and accounts requiring follow-up.
• Make collection calls and send collection emails in a professional, client-service-focused manner.
• Monitor and respond to emails sent to the Accounts Receivable inbox.
• Answer client questions regarding invoices, balances, payment status, and account details.
• Obtain and securely maintain payment information as appropriate, including saving payment information in Document Management System when required.
• Track, organize, and maintain emails, letters, call notes, payment notes, and billing notes related to client accounts.
• Monitor retainer balances and credit balances and make adjustments or escalate issues when needed.
• Communicate recurring billing, payment, or account concerns to the Accounts Receivable Manager.
• Maintain confidentiality and accuracy when handling client financial and account information.

Qualifications

• Prior experience as an Accounts Receivable Clerk, Billing Clerk, Collections Clerk, or similar administrative/accounting support role preferred.
• Solid understanding of basic accounting principles, accounts receivable processes, payment posting, and collection practices.
• Understanding of fair credit practices and collection regulations preferred.
• Strong attention to detail and ability to maintain accurate records.
• Ability to manage multiple tasks, follow up consistently, and maintain organized documentation.
• Comfort working with accounting, billing, payment, and client management systems.

Preferred Skills

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred with two years or more experience.
• Five years or more experience in the Business Administration, Finance, Accounts Receivable, or related field without a degree.

Skills and Competencies

• Excellent customer service orientation and professional communication skills.
• Strong organizational skills, including the ability to track emails, account notes, call notes, letters, and billing activity.
• Ability to handle client conversations regarding payments and balances with professionalism, patience, and discretion.
• Strong problem-solving skills and ability to research payment discrepancies.
• Negotiation and collections communication skills are a plus.
• Dependable follow-through and ability to escalate issues appropriately.
• Ability to work collaboratively with the Administrative Team, Accounts Receivable Manager, and internal client service teams.

Work Environment

This position works within DRDA's Administrative Team and regularly interacts with clients, internal staff, and the Accounts Receivable Manager. The role requires accuracy, confidentiality, strong follow-up, and a client-focused approach to billing and payment communications.