Accounts Receivable Specialist

Job Summary Overview:

• Liaison; a valuable link between the Client and inter-company personnel
• Respond to client and/or customer inquiries and requests
• Gatekeeper; Resolve most issues or determine who in the organization is best suited
• Maintain a standard of service that accommodates their clients while communicating

with customers, and/or inter-company personnel

Basic Responsibilities;

■ Each Customer Service Rep is responsible for maintaining specific accounts -must have ample knowledge of each account assigned

■ Handle all resolutions of unapplied cash, non-factored and stale dated invoices, misapplications of checks, and various other AIR adjustments

■ Cash specialists must research and investigate missing check information and reconcile any differences between client ledger and customer's payment. Service reps are in effect problem solvers

■ Research transactions and determine best course of action

■ Notify customers and clients when information sent is inconclusive

■ Provide instructions to cash applicators and sales processors on specifics of clients handled

■ Respond to client inquires and make sure any problems they are experiencing are resolved in a timely fashion

■ Some client /customer inquiries are complaints, which generally must be handled in accordance with company procedures /policies

■ Notify supervisor/Front Office of any unusual or questionable transactions Apply cash on heavy volume days

• Excellent customer service skills
• Task and Detail Oriented
• Ability to decipher information
• Good written and verbal communication skills
• Work well independently as well as in a team setting
• Microsoft word and Excel knowledge
• Must be well versed in all facets of cash application
• At least 2yrs. chain store application experience
• Ability to constructively handle difficult issues