Accounts Receivable Supervisor

PURPOSE

The Accounts Receivable Supervisor ensures timely billing, collection, and reconciliation of receivables to optimize cash flow and maintain accurate financial records.

SCOPE OF WORK

Billing & Receivables Management

1. Prepare and issue invoices, statements of account, debit notes, and other billing documents accurately and on time.
2. Monitor outstanding accounts and ensure timely collection of payments from corporate clients, travel agencies, online travel agents (OTAs), and other customers.
3. Record and apply customer payments accurately in the accounting system.
4. Reconcile customer accounts and investigate billing discrepancies or unapplied receipts.
5. Maintain an updated aging of receivables and monitor overdue accounts.

Collections & Credit Control

1. Implement and maintain an effective collection process to ensure timely settlement of receivables.
2. Follow up on overdue accounts and escalate high-risk or long-outstanding balances.
3. Coordinate with the Sales team to align on client credit terms, credit applications, and payment agreements.
4. Investigate and resolve billing disputes, chargebacks, short payments, and unapplied payments.
5. Recommend accounts for write-off or legal escalation based on company guidelines.

Stakeholder & Client Coordination

1. Work closely with Hotel Operations to verify guest folios, no-show charges, and disputed transactions.
2. Coordinate with the Sales and Reservations teams on corporate bookings, contracted rates, and billing instructions
3. Act as the primary point of contact for AR-related inquiries from clients or internal teams

Reconciliation & Month-End Closing

1. Prepare monthly AR schedules, aging analyses, and collection reports.
2. Reconcile lodging revenue, city ledger transactions, and other billing items with the PMS and accounting system.
3. Support month-end closing by preparing accruals and ensuring proper cut-off and documentation.
4. Assist in internal and external audit requests related to AR.

ANALOGOUS TASKS

Handle other tasks and responsibilities analogous to the purpose and reasonable expectations of the job assigned by the immediate superior.

QUALIFICATIONS

REQUIREMENTS

• Bachelor’s degree in Accountancy.

• At least 3–5 years of experience in Accounts Receivable functions, ideally in hospitality, travel, or service-oriented industries.

• A Certified Public Accountant (CPA) credential is an advantage but not required

• Experience supervising or mentoring junior finance staff is an advantage.

• Strong understanding of accounting principles, internal controls, revenue recognition, and end-to-end AP/AR processes.

• Familiarity with BIR regulations, including tax compliance requirements, withholding tax (2307), and documentation standards.

• Proficiency in MS Excel and hotel-related accounting systems/PMS (e.g., SAP, Oracle, Opera, or similar).

• Strong analytical and reconciliation skills, with high accuracy and attention to detail.

• Ability to manage multiple deadlines across AP and AR cycles in a fast-paced, multi-property hotel environment.

• Strong communication and stakeholder management skills, with the ability to coordinate effectively with vendors, clients, Operations, Sales, and Procurement teams.

• High level of integrity, professionalism, and sound judgment in handling financial data.

FUNCTIONAL COMPETENCIES

• Expert level in Accounts Receivable Management

• Expert level in Financial Reconciliation and Reporting

• Advanced level in Internal Controls and Compliance (including BIR requirements)

• Advanced level in Vendor and Client Account Management

• Advanced level in Credit Control and Collections Management

• Intermediate to Advanced level in Accounting Systems and PMS Platforms (e.g., SAP, Oracle, Opera)

• Intermediate level in Process Improvement and Workflow Optimization

CORE COMPETENCIES

• Must have an unquestionable integrity

• Must have a good character observed both in personal and professional life

• Can easily adapt to any situation and the changing landscape of the organization

• Strong sense of teamwork and collaboration with different groups and individuals across and within all levels of the organization.

• Must have a high level of leadership skills and people management

• Capable of handling different kinds of people and navigating challenging conversations to arrive at a fair and objective solution.

• Must be politically savvy and capable of navigating the informal lines and communication within the organization to influence change and business results.

• Must be willing to work onsite 100% at Makati City.