Accounts Receivable Supervisor

About the role

Supervise and oversee the daily operations of the team. Review and approve statements of account before release to customers. Monitor collection activities to ensure timely recovery of outstanding receivables. Review aging reports and implement collection strategies for overdue accounts. Handle escalated billing disputes and collection issues. Prepare and submit AR/Collection reports to the management. Ensure compliance with company policies, accounting standards, and internal controls. Identify opportunities to improve billing and collection processes. Support audits and ensure complete documentation of billing and collection records.

Key responsibilities

• Supervise and oversee the daily operations of the Billing and Collection team
• Review and approve statements of account before release to customers
• Monitor collection activities to ensure timely recovery of outstanding receivables
• Review aging reports and implement collection strategies for overdue accounts
• Handle escalated billing disputes and collection issues
• Prepare and submit AR/Collection reports to management
• Monitor team productivity and ensure achievement of collection targets and KPIs
• Coach, mentor, and evaluate team members to support their professional development
• Coordinate with Accounting, Operations, Legal, and customers on collection-related matters
• Identify opportunities to improve billing and collection processes

About you

• Bachelor's degree in Accountancy, Finance, Business Administration, or any related field
• At least 3–5 years of relevant experience in billing, collections, or accounts receivable, with 1–2 years of supervisory experience
• Strong knowledge of billing, collections and accounts receivable processes
• Experience in leading and developing a team
• Proficient in Microsoft Excel, ERP systems, and accounting software
• Excellent analytical, leadership, and decision-making skills
• Strong communication, negotiation, and interpersonal skills
• Ability to manage multiple priorities and meet deadlines
• High level of integrity and professionalism