Accounts Receivable Supervisor

Position Summary

The Accounts Receivable Supervisor is responsible for overseeing the daily operations of the accounts receivable function, ensuring the accurate and timely processing of invoicing, collections, and customer account management activities. This role supervises a team of Accounts Receivable Specialists and Credit and Collections Analysts that serve as a key liaison between Finance, Operations, Sales, and customers to support cash flow objectives and deliver exceptional customer service.

The ideal candidate combines strong leadership skills, accounts receivable expertise, analytical capabilities, and process improvement experience. This position plays an important role in driving operational efficiency, improving collections performance, maintaining accurate financial records, and supporting system enhancements and business growth initiatives.

Essential Duties and Responsibilities

Team Leadership & Supervision

• Lead, coach, and develop a team of Accounts Receivable and Credit and Collections professionals.
• Assign and prioritize daily workloads to ensure timely completion of responsibilities.
• Provide training, performance feedback, and ongoing support to team members.
• Monitor individual and team performance against established goals and service levels.
• Foster a collaborative, customer-focused, and results-oriented work environment.
• Serve as an escalation point for complex customer, billing, payment, and collection issues.

Accounts Receivable Operations

• Oversee daily accounts receivable activities, including invoicing, collections, and customer account maintenance.
• Ensure transactions are processed accurately and timely within NetSuite.
• Monitor workflow and identify opportunities to increase efficiency and accuracy.
• Maintain strong internal controls and adherence to company policies and procedures.
• Review account activity and resolve discrepancies as needed.

Invoicing & Billing

• Ensure accurate and timely invoicing for service, contract, and project-based work.
• Partner with Operations and Sales teams to resolve billing issues and documentation requirements.
• Monitor billing activity and work to reduce invoice cycle times and billing backlogs.
• Assist with resolving customer disputes related to invoices and account balances.
• Review unbilled revenue reports and support timely conversion to invoices.

Collections & Customer Account Management

• Supervise collection activities to ensure timely payment of outstanding receivables.
• Review aging reports and proactively address delinquent or high-risk accounts.
• Coordinate collection efforts with customers, operations management, and leadership.
• Maintain positive customer relationships while enforcing company credit and collection policies.
• Support payment plans, account reconciliations, and collection documentation.
• Escalate collection concerns as appropriate and recommend corrective actions.

Reporting & Analysis

• Prepare and review accounts receivable aging reports and key performance metrics.
• Analyze trends in collections, customer payment patterns, and past-due receivables.
• Provide regular reporting and recommendations to management.
• Assist with month-end close activities, reconciliations, and AR-related reporting.
• Investigate and resolve unusual account activity and reporting variances

Process Improvement & Systems Support

• Identify and implement process improvements that enhance productivity, accuracy, and customer experience.
• Support ERP upgrades, reporting enhancements, automation initiatives, and system implementations.
• Participate in testing, training, and process documentation related to system improvements.
• Assist with integrating acquired businesses or newly established operations into standard AR processes when applicable.

Compliance & Audit Support

• Ensure compliance with company policies, accounting standards, and internal controls.
• Maintain accurate documentation and records supporting receivable transactions.
• Support internal and external audits by providing required information and documentation.
• Stay informed of industry best practices and regulatory requirements impacting accounts receivable operations.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• 5+ years of progressive accounts receivable experience.
• 2+ years of supervisory or team leadership experience.
• Strong understanding of invoicing, collections, cash application, reconciliations, customer account management, and month-end close processes.
• Experience working in a high-volume, multi-entity environment.
• Proficiency in NetSuite and Microsoft Excel.
• Strong analytical, organizational, problem-solving, and communication skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Demonstrated ability to build positive relationships with customers and internal stakeholders. Experience in construction, specialty contracting, facilities services, engineering, or project-based service industries.
• Experience supporting ERP implementations, acquisitions, or business integrations.
• Experience with reporting tools, workflow automation, and process improvement initiatives.
• Knowledge of Salesforce or similar CRM platforms is highly preferred.

Physical Requirements

• Prolonged periods of sitting and working at a computer.
• Ability to participate in virtual and in-person meetings as required.
• Ability to perform essential job functions in a remote work environment.

Work Authorization

Must be legally authorized to work in the United States.